--0000000000004fa5e105d826307a Content-Type: multipart/alternative; boundary="0000000000004fa5e005d8263079" --0000000000004fa5e005d8263079 Content-Type: text/plain; charset="UTF-8" Thanks, Timothy. If you can manually log in with the following information: username: tt@homecareassistance.dup psswd: Changeme#1 I just noticed that you're emailing from: tt@homecareassistance.com which is causing the SSO to not work. The tt@homecareassistance.dup is what is in our HR system. Do we need to update this? On Wed, Feb 16, 2022 at 9:37 AM Timothy Thomas wrote: > I've tried my SSO and tt@homecareassistance.dup neither seem to be > working. > > On Wed, Feb 16, 2022 at 12:09 PM Keri Thrush kthrush@homecareassistance.com> wrote: > >> Do you mind trying the SSO one more time? I updated one area. If that >> doesn't work, I will create a change password again until this is fixed. >> >> My apologies. >> >> On Wed, Feb 16, 2022 at 7:52 AM Timothy Thomas >> wrote: >> >>> It says "could not find your google account"... >>> >>> On Tue, Feb 15, 2022 at 8:26 PM Keri Thrush >> kthrush@homecareassistance.com> wrote: >>> >>>> Hi Timothy, >>>> >>>> We agreed today on an additional sync feature. I didn't get >>>> confirmation yet if it has been applied. We can try... Can you try >>>> utilizing the Single Sign On with the email: tt@homecareassistance.dup >>>> >>>> On Tue, Feb 15, 2022 at 5:18 PM Timothy Thomas >>> tt@homecareassistance.com> wrote: >>>> >>>>> Hi Keri, >>>>> >>>>> I was able to access the platform yesterday with the temp login info, >>>>> I updated my password but now I'm unable to log in. >>>>> >>>>> Any fix on the initial bug for SSO? >>>>> >>>>> Thanks! >>>>> Tim >>>>> >>>>> On Tue, Feb 8, 2022 at 7:01 PM Keri Thrush >>>> kthrush@homecareassistance.com> wrote: >>>>> >>>>>> Hi Timothy, >>>>>> >>>>>> I'm working with our development team to fix this. For a temporary >>>>>> fix, do you mind manually logging in by using the following credentials: >>>>>> >>>>>> - tt@homecareassistance.dup >>>>>> - password: Changeme#1 >>>>>> >>>>>> For Dennis, he should be able to view courses outside of what he has >>>>>> been enrolled in through clicking on "all courses" like the picture below. >>>>>> >>>>>> Please let me know if I can help with anything else and I will follow >>>>>> up with you as soon as possible with the SSO fix. >>>>>> >>>>>> [image: Screen Shot 2022-02-08 at 3.58.24 PM.JPG] >>>>>> >>>>>> >>>>>> On Tue, Feb 8, 2022 at 6:18 AM Timothy Thomas >>>>> tt@homecareassistance.com> wrote: >>>>>> >>>>>>> Hi Keri, >>>>>>> >>>>>>> Stange, no I selected my account tt@homecareassistance.com. I tried >>>>>>> again no and still was not able to log in. >>>>>>> >>>>>>> Sorry I got the title wrong its actually Dennis Fancy who was the >>>>>>> previous owner along with Lindsey. His email address is >>>>>>> dfancy@homecareassistance.com - If I understand correctly he can >>>>>>> self-enroll? He claims to only be able to review the COVID and >>>>>>> Spam/Phishing courses. >>>>>>