I believe all I need are the DIDs. Thanks, Gabrielle!
Timothy / Joey - Just for confirmation ... this is currently only for
Closed hours and only on applicable English IVR menus, correct?
Calgary
W. Vancouver
Montreal
Ontario
Winnipeg
Thanks!
On Thu, Oct 5, 2023 at 7:45 AM Gabrielle Wolfe <gwolfe@thekey.com> wrote:
> If you're talking about urgent after hours staffing, potentially last week
> of October or first week of November. But we still need to talk through
> the French piece.
>
> If you're talking about intakes, @Mark Warner <mark.warner@thekey.com> where
> are we at on that in terms of what you need to make the changes. DIDs from
> me and anything else?
>
> Thanks!
>
> GW
>
> Gabrielle Wolfe
> * Please note my email has changed: *
> gwolfe@thekey.com <https://brand.thekey.com/esg/gwolfe@thekey.com>
> +1-360-502-3020
> TheKey.com <https://www.thekey.com/>
> [image: TheKey] <https://homecareassistance.com/>
>
>
> On Wed, Oct 4, 2023 at 9:02 AM Timothy Thomas <tt@thekey.com> wrote:
>
>> Great.
>>
>> Gabrielle I know you're busy with the Frax changes on the US side. When
>> do you think we can launch After-hours / Weekends for Canada?
>>
>> On Wed, Oct 4, 2023 at 11:37 AM Joey Taylor <joey.taylor@thekey.com>
>> wrote:
>>
>>> Hey Mark,
>>>
>>> Sorry for the late reply. We have not received any more errant calls on
>>> these numbers.
>>>
>>> Thank you for making the changes,
>>>
>>> On Mon, Oct 2, 2023 at 10:18 AM Mark Warner <mark.warner@thekey.com>
>>> wrote:
>>>
>>>> I believe we are ready to go.
>>>> Joey - have you received any more errant calls on any of those direct
>>>> numbers we assigned/reassigned to the Lead groups?
>>>>
>>>> Thanks!
>>>>
>>>> On Mon, Oct 2, 2023 at 8:52 AM Timothy Thomas <tt@thekey.com> wrote:
>>>>
>>>>> Good morning,
>>>>>
>>>>> Following up on our Canadian launch for after hours. I believe
>>>>> everything is set.
>>>>>
>>>>> Thanks
>>>>> Tim
>>>>>
>>>>> On Tue, Sep 26, 2023 at 1:27 PM Timothy Thomas <tt@thekey.com> wrote:
>>>>>
>>>>>> The price book has been updated. Are we good to go?
>>>>>>
>>>>>> On Mon, Sep 18, 2023 at 4:56 PM Gabrielle Wolfe <gwolfe@thekey.com>
>>>>>> wrote:
>>>>>>
>>>>>>> Canada 8x8 & Call Center Intakes
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Actions:
>>>>>>>
>>>>>>> Office main phone number/address - Tim/Joey to Mark/Gabrielle
>>>>>>>
>>>>>>> Rates updated in SF - Tim/Joey, confirm once completed (critical
>>>>>>> path, can go live once complete)
>>>>>>>
>>>>>>> 5 ring groups for lead transfer that fail over to office on-call -
>>>>>>> Mark
>>>>>>>
>>>>>>> External #s for all 5 lead transfer groups and all 5 office on-call
>>>>>>> groups - Mark to Gabrielle
>>>>>>>
>>>>>>> DID for auto attendants - Gabrielle to Mark
>>>>>>>
>>>>>>> Thanks!
>>>>>>>
>>>>>>> GW
>>>>>>>
>>>>>>> Join with Google Meet <https://meet.google.com/qev-odhv-onv?hs=224>
>>>>>>>
>>>>>>> Meeting link
>>>>>>> meet.google.com/qev-odhv-onv
>>>>>>> <https://meet.google.com/qev-odhv-onv?hs=224>
>>>>>>> Join by phone(US) +1 570-634-6161 <+1-570-634-6161%3B374164447%23>
>>>>>>> PIN: 374164447
>>>>>>>
>>>>>>> More phone numbers
>>>>>>> <https://tel.meet/qev-odhv-onv?pin=8302800115123&hs=0>
>>>>>>> Canada 8x8 & Call Center Intakes
>>>>>>> Monday Sep 18, 2023 ⋅ 1pm – 2pm (Pacific Time - Los Angeles)
>>>>>>> Guests
>>>>>>> gwolfe@thekey.com - organizer
>>>>>>> Timothy Thomas <tt@thekey.com>
>>>>>>> mark.warner@thekey.com
>>>>>>> joey.taylor@thekey.com
>>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>> Tim Thomas
>>>>>> Head of Canada Division
>>>>>> *Please note my email has changed:*
>>>>>> tt@TheKey.com <tt@thekey.com>
>>>>>> (514) 591-9387
>>>>>> TheKey.ca <https://www.thekey.ca/>
>>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>>
>>>>>
>>>>>
>>>>> --
>>>>> Tim Thomas
>>>>> Head of Canada Division
>>>>> *Please note my email has changed:*
>>>>> tt@TheKey.com <tt@thekey.com>
>>>>> (514) 591-9387
>>>>> TheKey.ca <https://www.thekey.ca/>
>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>
>>>>
>>>
>>> --
>>>
>>> Joey Taylor
>>>
>>> *Regional Care Solutions Manager*
>>>
>>> 514-907-5065
>>>
>>> TheKey.ca <https://thekey.ca/>
>>>
>>> [image: TheKey]
>>>
>>
>>
>> --
>> Tim Thomas
>> Head of Canada Division
>> *Please note my email has changed:*
>> tt@TheKey.com <tt@thekey.com>
>> (514) 591-9387
>> TheKey.ca <https://www.thekey.ca/>
>> [image: TheKey] <https://www.thekey.com/>
>>
>