--Apple-Mail-2C0EB6F4-7B52-4EF8-A795-155697D64E2A Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable Hi Grace,=20 Thanks for getting back to me.=20 We did have someone else (Syed Azam) report a shift that didn=E2=80=99t show= but it was for a shift that also happened over the weekend and it=E2=80=99s= now all showing correctly. Nothing for shifts this week so far.=20 Thanks, Kathryn=20 Kathryn Nester Employee Care Manager Home Care Assistance Office: 416-488-8777 Toronto, ON (EST) torontohomecareassistance.ca --- Read Our Testimonials Join Our Newsletter We Are Hiring! Champions of Longevity knester@homecareassistance.com > On Dec 14, 2022, at 11:11 AM, Grace Campoll wrote: >=20 > =EF=BB=BF > Hi Kathryn,=20 >=20 > I apologize for not getting back to you sooner on this. >=20 > We did report it to the engineering team, and they found an issue with the= ClearCare/WellSky API. They opened an incident ticket with CC/WS to address= it.=20 >=20 > Has anyone else reported an issue with missing shifts this week? >=20 > Thanks,=20 > =E2=80=8B > Grace > Caregiver Connect Support > On Fri, 9 Dec at 3:22 PM , KathrynNester w= rote: > Hi Grace,=20 >=20 > I'm not sure about the update, but I know they tried closing out the app a= nd refreshing it.=20 >=20 > We just got two more reports of shifts not showing up in the app. Chrispal= sent a screenshot, which I have attached here. His shift was scheduled toda= y but it's been over the 90 minutes it usually takes. Chishimba also cannot s= ee her shifts.=20 >=20 > Thanks, > Kathryn >=20 >> On Fri, Dec 9, 2022 at 12:41 PM Grace Campoll wrote: >> Hi Kathryn,=20 >>=20 >> Thanks for the screenshots and all the details! >> =E2=80=8B >> Do you know if they had also checked for an app update? Or tried shutting= down the app or signing out and back in?=20 >> =E2=80=8B >> I know the team has been working on another sync issue that was affecting= the status of shifts, so we can also look into these cases. I'll try loggin= g into the app under their accounts now to see what shows up on our end.=20 >>=20 >>=20 >> Thanks,=20 >>=20 >> Grace >> Caregiver Connect Support >> On Fri, 9 Dec at 10:59 AM , KathrynNester wrote: >> Good Morning,=20 >>=20 >> Nancy Arandia called to say her shift for today with Rose Billington for 9= am-1pm was not showing in her app. Refreshing the schedule did not change th= is. Additionally there are 2 shifts showing in her app for a client, Ruth Pe= nner, that she hasn't cared for in several weeks and are not scheduled in cl= earcare.=20 >>=20 >> Esther Ogon also called this morning to say her 9am-7pm shift with Kathle= en Osagie was not in the app today. However it's scheduled in clearcare. >>=20 >> Please see attached screenshots for Nancy and Esther >>=20 >> Thank you, >> Kathryn >>=20 >> --=20 >> Kathryn Nester >> Caregiver Ambassador >> Home Care Assistance >> Office: 416-488-8777 >> Toronto, ON (EST) >> torontohomecareassistance.ca >> --- >> Read Our Testimonials >