Hi Ladies!
It is a behind the scenes setting and we have no idea why some sites were
turned off or at what point it occurred. The field teams do not have
access to turn this on or off so it was not your teams.
Best,
On Tue, Apr 22, 2025 at 6:07 AM Danielle James <danielle.james@thekey.com>
wrote:
> Hi,
> Yes. If we dan know what is being changed that would be great. I was under
> the impression under each client in billing it was checked.
> Danielle James LPN
> *Milwaukee General Manager *
> *Please note my email has changed:*
> danielle.james@thekey.com <Danielle.James%20LPN%20@TheKey.com>
> (414) 309-4827
> (414) 219-0300
> TheKey.com <https://www.thekey.com/>
> [image: TheKey] <https://www.thekey.com/>
>
> On Apr 22, 2025, at 6:26 AM, Diane Mockenhaupt <dmockenhaupt@thekey.com>
> wrote:
>
>
> Good Morning Audra,
> May I ask what is being changed? I want to make sure the CGMs and CSMs
> know what it should be to prevent those settings from being off.
>
> Thanks,
> Diane
>
> On Mon, Apr 21, 2025 at 10:15 PM Audra Williams <audraw@thekey.com> wrote:
>
>> Hi Diane and Danielle!
>>
>> We had an audit run in Wellsky to see if any of the office settings to
>> bill and pay OT were off. We found the South Carolina, Chicago and
>> Milwaukee settings were off. I have requested that this be corrected.
>> This will be completed on 4/22.
>>
>> If a client should not be charged OT due to our inability to staff a CG,
>> you will need to manually correct this in Wellsky prior to submitting
>> billing.
>>
>> Best,
>>
>>
>> --
>>
>> *Audra N. Williams*
>>
>> Director, Divisional Operations | TheKey
>>
>> Mobile: 425.757.7027
>>
>> <http://www.thekey.com>
>>
>>
--
*Audra N. Williams*
Director, Divisional Operations | TheKey
Mobile: 425.757.7027
<http://www.thekey.com>