--000000000000f788f8060050e196 Content-Type: text/plain; charset="UTF-8" HI, For Calgary, Shyanne has noticed that some of the shifts for a client have not been "invoice" since May. Some say it invoice and others do not. We just want to be sure that the client has been invoiced. We also noticed that the rate for services has been changed by someone - their rate is $38 since they went to 24 hour care in May but someone changed their billing policy to $39.50. All charges since May 19th, 2023 should be at $38 per hour. *Thank you,* *Shawntel Sousa, LPN* Client Success Manager Direct: 403-305-6588 Calgary Office: 403-301-3777 Vancouver Office: 778-279-3634 *TheKey.ca * [image: TheKey] --000000000000f788f8060050e196 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable HI, For Calgary, Shyanne has noticed that some= of the shifts for a client have not been "invoice" since May. So= me say it invoice=C2=A0and others do not. We just want to be sure that the = client has been invoiced.=C2=A0 We also noticed that the rate for services has been cha= nged by someone - their rate is $38 since they went to 24 hour care in May = but someone changed their billing policy to $39.50. All charges since May 19th, 2023 sh= ould be at $38 per hour.=C2=A0 =C2=A0 Thank = you, Shawntel Sousa, LPN Client Succes= s Manager Direct: 403-305-6588 Calgary Office: 40= 3-301-3777 Vancouver Office: 778-279-3634 TheKey.ca --000000000000f788f8060050e196--