--000000000000c775e6063a867c0e Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Team, Thank you @Aretha Ilion for stepping in - did someone from the branch try this morning as well? Who is the backup GM? Can we have this updated on the RIM Rate Sheet - I copied Emily and Sarah Tenny on my original email. Thank you! *Warmest Regards, MARIA PRUDHONT* LEAD HOMECARE ADVISOR NATIONWIDE *CELL: 310.713.8530* *DIRECT: 424-334-0764 (After Hours & Weekends)E-MAIL: mprudhont@thekey.com * *WEBSITE:* TheKey.com [image: TheKey] On Tue, Jul 22, 2025 at 7:37=E2=80=AFAM Aretha Ilion wrote: > Thank you! I will let the team know. > > > > Regional Intake Manager > Wisconsin, Illinois, Michigan, St Louis, Kansas City, and Columbus > aretha.ilion@thekey.com > Cell Number - 414-208-5430 > 8x8 Number- 414-207-6848 > > > On Tue, Jul 22, 2025 at 9:31=E2=80=AFAM Timothy Thomas wr= ote: > >> We see the email was sent to the inquiry distribution however our back u= p >> GM was non included. I've emailed IT to correct this ASAP. >> >> In the interim, please CC me on all assessment requests. I've reached ou= t >> to this client and offered a credit to give us another chance. >> >> Thank you >> Tim >> >> On Tue, Jul 22, 2025 at 10:15=E2=80=AFAM Aretha Ilion >> wrote: >> >>> @Audra Williams @Timothy Thomas Can >>> you please let the team know the best way to send assessments while Emi= ly >>> is out of the office? >>> >>> Thank you, >>> Aretha >>> >>> >>> Regional Intake Manager >>> Wisconsin, Illinois, Michigan, St Louis, Kansas City, and Columbus >>> aretha.ilion@thekey.com >>> Cell Number - 414-208-5430 >>> 8x8 Number- 414-207-6848 >>> >>> >>> On Mon, Jul 21, 2025 at 3:49=E2=80=AFPM Maria Prudhont >>> wrote: >>> >>>> *Next Steps: Please call Trish as soon as you can - **CSM/GM/HCL to >>>> call and introduce yourself and confirm the intake >>>> assessment/consultation. Please 'reply all' to this email to confirm >>>> receipt of this request and who will be completing the assessment. * >>>> >>>> *** Please make sure to update Salesforce with yourself as the >>>> Opportunity Owner.*** >>>> >>>> *Contacts:* >>>> >>>> Trish Lopez (314) 780-8605 >>>> >>>> *Referral Source*: >>>> >>>> Del Mar Gardens List - I placed it under WOM because I could not see >>>> the Referral Source - please change to correct one if needed >>>> >>>> *SF Link*: >>>> >>>> >>>> >>>> - >>>> https://homecareassistance.lightning.force.com/lightning/r/Opportun= ity/006UH00000Qom8wYAB/view?ws=3D%2Flightning%2Fr%2FAssessment__c%2Fa0NUH00= 0006mPqH2AU%2Fview >>>> >>>> *Preferred Assessment Date and Type*: >>>> >>>> FAST START 5pm today >>>> >>>> *Person Performing Assessment*: >>>> >>>> TBD >>>> >>>> *Assessment Address:* >>>> >>>> 5448 Old State Route 21 >>>> >>>> >>>> Imperial, MO 63052 >>>> >>>> *Home Address*: >>>> >>>> 5448 Old State Route 21 >>>> >>>> Imperial, MO 63052 >>>> >>>> *Summary and Care Needs*: >>>> >>>> - >>>> - Richard Berding >>>> - Other daughter >>>> - L