Sure - this was said a few times so sorry if it wasn't clear. requests for
any changes to rate cards should first be discussed between you and I not
directly to Chen, Roxanna or Audra please.
On Thu, Apr 20, 2023 at 10:05 AM Timothy Thomas <tt@thekey.com> wrote:
> I hadn't heard it explained this way in the roll out. Can we chat about
> this on our 1:1? Now I'm quite concerned about the optics of making 50%+ on
> cases.
>
> ---------- Forwarded message ---------
> From: Chen Xie <chen@thekey.com>
> Date: Wed, Apr 19, 2023 at 7:41 PM
> Subject: Re: Canadian Rate Cards
> To: Timothy Thomas <tt@thekey.com>
> Cc: Roxana Cruz <clearcaresupport@homecareassistance.com>, <
> audraw@thekey.com>, <chen@thekey.com>, <joey.taylor@thekey.com>
>
>
> Pay Rates are structured so that CG wage is total <50% of Billing Rate
> including allowed exceptions by RD on Pay Rate, unbilled OT (you have a few
> percent points of this still), and incidentals like that. They are mapped
> exactly to the bill rate card. If we set our pay rates at a 50% rate to our
> billed rate, we would not achieve a 50% margin in the end after the course
> of day to day extra costs are created. Even in your location that manages
> OT well we have a couple points of unbilled OT, for instance. Not sure how
> travel time, sick time, etc. map in your markets as well, but the gamut of
> cost is considered to achieve a 50% caregiver margin (cost of caregiver
> wages total less revenue billable to hours total).
>
> Sent from my iPad
>
> On Apr 19, 2023, at 4:08 PM, Timothy Thomas <tt@thekey.com> wrote:
>
>
> I’m confused. Are the pay rates not 50% of the billing rate?
>
> On Wed, Apr 19, 2023 at 6:56 PM Roxana Cruz <
> clearcaresupport@homecareassistance.com> wrote:
>
>> I will leave ticket open for now - let me know if anything does need to
>> be changed.
>>
>> Thank you.
>>
>> On Wed, 19 Apr at 6:20 PM
>>
>> , Chen Xie <chen@homecareassistance.com> wrote:
>>
>> Tim/Audra, we cannot mix and match pay rate cards and bill rate cards
>> outside of the ones they are intended to pair with. Please feel free to set
>> up time to discuss, but your cards are not supported at this time.
>>
>> On Wed, Apr 19, 2023 at 2:23 PM Roxana Cruz <
>> clearcaresupport@homecareassistance.com> wrote:
>>
>>> Chen - Can I get your approval here.
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Wed, 19 Apr at 4:42 PM , JosephTaylor <
>>> joey.taylor@homecareassistance.com> wrote:
>>> Good Afternoon,
>>>
>>> *Please see the correct market and complex rates (Billing Rates) per
>>> province and make the following adjustments:*
>>> Montreal Market Rate $37
>>> Montreal Complex Rate $42
>>>
>>> Toronto Market Rate $37
>>> Toronto Complex Rate $42
>>>
>>> Toronto Suburbs Market Rate $40
>>> Toronto Suburbs Complex Rate $45
>>> ***Oakville and Waterloo
>>>
>>> Vancouver Market Rate $40
>>> Vancouver Complex Rate $45
>>>
>>> Winnipeg Market Rate $36
>>> Winnipeg Complex Rate $41
>>>
>>> Calgary Market Rate $37
>>> Calgary Complex Rate $42
>>>
>>> *Please see the correct market and complex rates (Caregiver Payroll
>>> Rates) per province and make the following adjustments:*
>>> Montreal Market Rate $18.50
>>> Montreal Complex Rate $21
>>>
>>> Toronto Market Rate $18.50
>>> Toronto Complex Rate $21
>>>
>>> Toronto Suburbs Market Rate $20
>>> Toronto Suburbs Complex Rate $22.50
>>> ***Oakville and Waterloo
>>>
>>> Vancouver Market Rate $20
>>> Vancouver Complex Rate $22.50
>>>
>>> Winnipeg Market Rate $18
>>> Winnipeg Complex Rate $20.50
>>>
>>> Calgary Market Rate $18.50
>>> Calgary Complex Rate $21
>>>
>>> Thank you,
>>>
>>> Joey Taylor
>>> *Regional Care Solutions Manager*
>>> 514-907-5065
>>> TheKey.ca <https://thekey.ca/>
>>> [image: TheKey]
>>>
>>>
>>
>> --
>>
>>
>> *Chen Xie*CSO |
>> *TheKey*650-208-2390
>> [image: TheKey] <https://homecareassistance.com/>
>>
>> 222337:611100
>>
> --
> Tim Thomas
> Head of Canada Division
> *Please note my email has changed:*
> tt@TheKey.com <tt@thekey.com>
> (514) 591-9387
> TheKey.ca <https://www.thekey.ca/>
> [image: TheKey] <https://www.thekey.com/>
>
>
>
> --
> Tim Thomas
> Head of Canada Division
> *Please note my email has changed:*
> tt@TheKey.com <tt@thekey.com>
> (514) 591-9387
> TheKey.ca <https://www.thekey.ca/>
> [image: TheKey] <https://www.thekey.com/>
>