--000000000000319dcf060659beaf Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Marc, I can not issue refunds through PAD - This has to be done through an etransfer - thus, Tim Thomas would have to approve which account this should come from. (ie 2004437 Alberta Ltd or another bank account.) I have cc @Timothy Thomas on this email for direction. Regards, Chuck On Wed, Sep 27, 2023 at 10:27=E2=80=AFAM Marc Atkinson wrote: > Hi Chuck, > > I just spoke to Mr. Bob Lewis and explained what we did. Thus, can you > please issue the refund of $415.59 on Payment 449125 to the client's > checking account? Please confirm when this is completed, so I can close o= ut > this ticket. > > Thank you. > > On Wed, 27 Sep at 12:15 PM , Vashon Palloo > wrote: > Hey everyone, > > Payment has been moved and applied to those invoices, leaving a $415.59 > balance to be refunded back to client. > > On Fri, 22 Sep at 9:49 AM , Marc Atkinson wrote: > Hi Chuck and Kristy, > > Please reference for client Carolyn Lewis CDHC 148248. I spoke to her > husband Mr. Bob Lewis yesterday and informed him that we are issuing a > refund in the amount of $1,185.44 to his checking account for the incorre= ct > charge. He then asked if we can take the $769.85 out of this refund to > satisfy open invoices 531377 and 557692, then refund only the difference = of > $415.59. > > I do not see the refund keyed in NS as of yet. If we can't do this, and > must refund the $1,185.44, can we charge his PAD for these two invoices? = He > has given us approval to do so. > > Thank you! > > On Tue, 19 Sep at 2:32 PM , Carolyn Lewis CDHC wrote: > Client called in stating the below amount was processed from their accoun= t > but this does not match any invoices on their account. Review that the > incorrect payment was processed and posted to parent payer account. Refun= d > will be needed. > > 9/13 $1,185.44 > > 403-803-7107 > > > 468790:611100 > --=20 Chuck Terlesky B.A., CCPE General Manager/Regional Caregiver Ambassador for Canada 403-301-3777 TheKey.ca [image: TheKey] --000000000000319dcf060659beaf Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi = Marc, I can not issue ref= unds through PAD - This has to be done through an etransfer=C2=A0- thus, Ti= m Thomas would have to approve which account this should come from. (ie 200= 4437 Alberta Ltd or another bank account.) I have cc=C2=A0 @Timothy Thomas =C2=A0on this email for direction. Regards, Chuck=C2=A0 On Wed, Sep 27, 2023 at 10:= 27=E2=80=AFAM Marc Atkinson < its= upport@thekey.com > wrote: Hi Chuck, I just spoke to Mr. Bob Lewis and explained what we did. T= hus, can you please issue the refund of $415.59 on Payment 449125 to the cl= ient's checking account? Please confirm when this is completed, so I ca= n close out this ticket. Thank you. On Wed, 27 Sep at 12:15 PM , Vashon Palloo < paymentapplication@thekey.co= m > wrote: <div dir=3D"