--0000000000006cbf130630273fad Content-Type: text/plain; charset="UTF-8" Hi Amanda and Julianna, Please take a moment to review the notes from our meeting yesterday, paying special attention to the highlighted discussions. As always, feel free to reach out with any questions, and don't hesitate to contact me if you need support during high-volume periods while on call. ** adding Tim Thomas for visibility. On-Call Coordinator Team Meeting Notes Date: March 11, 2025 Time: 5:15 PM - 5:45 PM Recurring: Monthly on the second Tuesday Meeting Purpose: To build camaraderie, review updates, and discuss ways to improve on-call customer service. General Business: - Introductions: Amanda was introduced to Julianna. - Discussion on Voicemail System: - Noted that multiple emails can be confusing, especially when callers do not leave voicemails. Communication & Documentation Improvements: - Importance of Detailed Notes: - Emphasized picking up the phone and calling caregivers when looking for coverage, especially when offering an incentive rate. - Justification of higher rates must be clearly documented. - Options for Improving Documentation: - Notate on the shift who was contacted (e.g., "Caregiver name - LVM and sent CCT 5:45 PM"). - Type a summary of notes within 24 hours, including who was contacted. - Send a picture of physical notes to Abby especially when offering a higher pay rate or if a shift remains unfilled. - The key takeaway: The format of documentation does not matter as long as the information is available when questions arise. Next Steps: - Continue to refine documentation processes to ensure clear communication and accountability. - Review any further updates and adjustments in the next meeting. Thank you, -- *Abby Cnossen* Manager of Quality and Service Call or text: 616-271-8243 TheKey.com --0000000000006cbf130630273fad Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Amanda and Julianna, =C2= =A0 Please take a moment to review the notes from our meeting yesterday, pa= ying special attention to the highlighted discussions. As always, feel free= to reach out with any questions, and don't hesitate to contact me if y= ou need support during high-volume periods while on call.=C2=A0=C2=A0 = ** adding=C2=A0Tim=C2=A0Thomas for visibility.=C2=A0 On-Call Coordinator Team Meeting Notes Date: March 11, 2025 Time:= 5:15 PM - 5:45 PM <span style=3D"font-size:11pt;font-family:= Arial,sans-serif;color:rgb(0,0,0);background