----==_mimepart_67c88ed965465_1bb3fad320f2a48248664 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Sharon,=C2=A0 We received your email.=C2=A0 I will address with ma= nagement to see if waiving the surcharge is something we can do and then = get back to you. Thanks, Cathy=C2=A0 Cathy Saari Client Supp= ort Specialist |=C2=A0TheKey 1-866-226-1702 billing@thekey Hours-8:00a= m -5:00pm EST M-F = = On Tue, 4 Mar at 2:46 PM , SharonSpeirs wrote: = Hi billing = = = The Client daughter Lucia is disputing=C2=A0a $30.00 charge on her last = invoice=C2=A0 and I think it is the credit card charges. = Can we please have authorization not to charge this client the % for the= next 3 months as this was discussed in order to bring her onboard. In th= ree month they are likely going to move to direct debit. = If this charge can be credited on this invoice coming=C2=A0up which is F= ebruary 24-March 2 and no credit fee applied they would be appreciative. = My apologies for not asking for the authorization earlier. = Kind regards = Sharon = = = = = Sharon Speirs = = = = General Manager = = = = = = = = sspeirs@thekey.com = = = = Mobile: (778) 991-3361 Office: (778) 279-3634 = = = = TheKey.com = = = = = We value your feedback. Please leave us a Google review ----==_mimepart_67c88ed965465_1bb3fad320f2a48248664 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Sharon,=C2=A0 We received your email.=C2=A0 I will address with manage= ment to see if waiving the surcharge is something we can do and then get = back to you. Thanks, Cathy=C2=A0 Cathy Saari Client Support Specialist |=C2=A0 TheKey 1-866-226-1702 billing@thekey Hours-8:00am -5:00pm EST M-F <a href=3D"http://