--000000000000430152060bf06c4a Content-Type: text/plain; charset="UTF-8" Tim: She is the appropriate person. Right now she is managing the new credit card and Coupa system rollout to replace Concur. I know she is quite busy at the moment and may be behind on email, so pinging her on chat is probably better right now. I did ping her and she said it does take longer for the bank to fund the accounts for Canada and also there is the step that it takes to audit the expense reports after they are approved before payment. We are looking to shorten the audit turnaround with Coupa in 2024. Does this help? *gerri nath* Chief Accounting Officer, The Key Mobile: 561-879-0132 [image: TheKey] *From:* Timothy Thomas *Sent:* Thursday, December 7, 2023 12:55 PM *To:* Geraldine Nath *Subject:* Concur Payment Delays Hi Gerri, Hope you're doing well. I wanted to loop you in on the current delays our Canadian team members are facing with Concur reimbursements. Upon manager approval, it's typically taking 7-10 days for payments to be deposited into employee accounts. Is this normal? In addition, my team and I have reached out to Anotte for updates on payment status and have not received a response. Is she the appropriate person we should connect with for questions? I appreciate your help! Tim -- *Tim Thomas* Head of Canada Division *Please note my email has changed:* tt@TheKey.com (514) 591-9387 *TheKey.ca * [image: TheKey] --000000000000430152060bf06c4a Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Tim: =C2=A0 She is th= e appropriate person.=C2=A0 Right now she is managing the new credit card a= nd Coupa system rollout to replace Concur.=C2=A0 I know she is quite busy a= t the moment and may be behind on email, so pinging her on chat is probably= better right now.=C2=A0 =C2=A0 I did ping her and she said it does take longer for the bank to f= und the accounts for Canada and also there is the step that it takes to aud= it the expense reports after they are approved before payment.=C2=A0 =C2=A0= =C2=A0We are looking to shorten the audit turnaround with Coupa in 2024.=C2= =A0 Does this help? =C2=A0 gerri nath Chief Accou= nting Officer, The Key Mobile: 561-879-0132 =C2=A0 =C2=A0 From: Timothy Thomas < tt@thekey.com > Sent: Thursday, December 7, 2023 12:55 PM= To: Geraldine Nath < geraldine.nath@thekey.com > Subject: Concur Payment Del= ays =C2=A0 <p cla