--00000000000007fa7405f902c33d Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks, Tim! Katie Buell, CSPO Digital Product Manager 415-385-1721 TheKey.com [image: TheKey] On Mon, Apr 10, 2023 at 3:04=E2=80=AFPM Timothy Thomas wrot= e: > Hi Katie, > > Yes i=E2=80=99ll send this to our translator right away. > > It could take a few days to get a response. > > Thanks > Tim > > On Fri, Apr 7, 2023 at 5:01 PM Katie Buell wrote: > >> Hi Tim, >> >> We need some help with translating the new language for the CCA for >> Montreal. Steve mentioned that you have someone who can help. Can you he= lp >> us out with that? >> >> Here is the language: >> >> Standard Rate Sheet (Applies in All Other Markets; No Volume Discount) >> >> >> >> >> >> Standard Rate >> >> Complex Care Rate >> >> Hourly Care >> >> $_____/hour >> >> + $_____/hour premium over Standard Rate >> >> Live-In Care >> >> $_____/day >> >> + $_____/day premium over Standard Rate >> >> >> STANDARD RATE >> The Standard Rate applies unless Client=E2=80=99s needs require the Comp= lex Rate. >> >> COMPLEX CARE RATE >> A Complex Care Rate applies to Clients with special needs or requests, >> including but not limited to (1) Clients requiring full-body transfers, >> end-of-life care, delegated care, couples care, client behavioral issues= , >> including those related to dementia and other diseases impacting >> mood/behavior; advanced medication requests, and other complex situation= s; >> (2) Clients requiring shifts below six (6) hours and/or only shifts on >> weekends/nights; (3) locations requiring extensive driving/travel; and (= 4) >> other circumstances as determined by Company. >> >> >> HOLIDAY AND OVERTIME RATES >> >> Company will charge one and one-half times (1.5x) the Billing Rate for >> Services provided on holidays. Client can decline holiday service by >> notifying Company at least seventy-two (72) hours in advance. >> Observed holidays are: >. >> >> >> Company charges 1.5x the Billing Rate for overtime hours Client receives >> Services in accordance with Company=E2=80=99s overtime policy. >> >> >> >> Katie Buell, CSPO >> Digital Product Manager >> 415-385-1721 >> TheKey.com >> [image: TheKey] >> >> >> >> On Fri, Apr 7, 2023 at 10:02=E2=80=AFAM Timothy Thomas w= rote: >> >>> Yes all good. Thanks Steve. We will proceed. >>> >>> On Fri, Apr 7, 2023 at 11:48 AM Angie Markwell >> angie.markwell@thekey.com> wrote: >>> >>>> Let=E2=80=99s move ahead Katie and Erica please. Tim assume you agree. >>>> >>>> Sent from Angie's iPhone >>>> >>>> On Apr 7, 2023, at 11:44 AM, Steve Koyanagi >>>> wrote: >>>> >>>> =EF=BB=BF >>>> >>>> Hi Team, >>>> >>>> Since these are purely business related terms I don't see a >>>> legal/regulatory reason why we need to modify the language in Canada. >>>> >>>> However, Tim if there are significant business distinctions requiring >>>> modified language then happy to discuss any needed revisions. >>>> >>>> Thanks, all. >>>> >>>> >>>> On