--000000000000f6ddc20593e13c72 Content-Type: text/plain; charset="UTF-8" FYI below regarding intake training. In addition I would recommend that we listen to some calls while I am there of the team and you do the same with them. James ---------- Forwarded message --------- From: Michele Boehmer Date: Tue, Oct 1, 2019 at 3:56 PM Subject: Intake Training To: Tim Thomas Cc: James Patchett Hi Tim, James mentioned that you were looking for some direction regarding intake training tools & Resources. Here you go - Telephone Sales Training Manual found here - Telephone Training Tool Role Play found here - Client Inquiry Form found here - Client Inquiry Questions found here The following recorded Webinars found here are great resources for Intake Training - Intake Best Practices - Overview of the intake call - Intake Best Practices - Differentiators and Follow up - Intake Best Practices - Addressing PRice and Creating Value - Intake Best Practices - SPIN Selling - Intake Best Practices - Close for the Care Consultation - Intake Best Practices - The power of clear messaging - Intake Best Practices - Advice from a panel of top intake call offices - Value Selling - Addressing price on the intake call Please let me know how we can help you in planning for your development of your new person. Best, Michele -- Michele Boehmer Managing Director of Franchise Support Home Care Assistance Office: 909-393-7161 Direct: 909-325-0440 https://homecareassistance.com/ --- Read Our Testimonials Join Our Newsletter We Are Hiring! Champions of Aging Well -- James Patchett Director of International Operations & Franchise Support Home Care Assistance Direct: (727) 729-2068 www.homecareassistance.com --- Read Our Testimonials Join Our Newsletter We Are Hiring! Champions of Aging Well --000000000000f6ddc20593e13c72 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable FYI below regarding intake training.=C2=A0 In addition I w= ould recommend that we listen to some calls while I am there of the team an= d you do the same with them.=C2=A0 James ---------- Forward= ed message --------- From: Michele Boehmer < mboehmer@homecareassistance.com > Date: Tue, Oct 1, 2019 at 3:56 PM Subject: Intake Training To: Tim = Thomas < tthomas@homeca= reassistance.com > Cc: James Patchett < jpatchett@homecareassistance.com > Hi Tim, James mentioned that= you were looking for some direction regarding intake training tools & = Resources.=C2=A0 Here you go Telephone Sal= es Training Manual found here Telephone Training Tool Rol= e Play found here Client Inquiry Form found here Client Inqu