Hi Tim,
We're glad to he= lp! Don't hesitate to let us know if we can help you
with anything els= e :)
How would you rate the quality of my reply?
Great [1]= Â Â Okay [2] Â Â Not Good [3]
Kevin Gates=
Customer Support Technician
support@optinmonster.com
**Our Sta= ndard Support Hours are 9am - 5pm EST, Monday through
Friday. Whi= le we may respond to tickets outside of this support
window, that is n= ot the norm. Thank you for your patience and weâll
respond to= any additional questions you may have as soon as
possible.**
= Links:
[1]
https://secure.helpscout.net/satisfaction/578586= 93/record/634799490/1/
[2]
https://secure.helpscout.net/satisfaction= /57858693/record/634799490/2/
[3]
https://secure.helpscout.net/satis= faction/57858693/record/634799490/3/
= > On Wed, Aug 17, 2016 at 2:37 PM EDT, Tim Thomas <tt@homecareassista= nce.com> wrote:
>
> ok thanks
>
>
>> On Wed, Aug 17, 201= 6 at 1:44 PM EDT, OptinMonster <support@optinmonster.com> wrote:=
>>
>> Hi Tim,
>>
>> If you want to go from Monthly Pro -> Yearl= y Pro, that will
>> require you to upgrade. Here's how:
>>
>> You= can log into your account at http://optinmonster.com/account/ [1]
>>= and upgrade from within there. Your upgrade cost is the original cost=
>> of the new license discounted by the prorated amount of your curre= nt
>> subscription â i.e.: if you are about to expire your low= er license,
>> then you will pay close to the full price of your upgra= ded license.
>> Your license subscription will also be extended a full= term.
>>
>> We've also created a guide to facilitate the process:=
>> http://optinmonster.com/docs/how-to-upgrade-your-account/ [2]
>>=
>> Let me know if you have any other questions, thanks!
>>
>> Lin= ks:
>> ------
>> [1] http://optinmonster.com/account/
>> [2] http:= //optinmonster.com/docs/how-to-upgrade-your-account/
>>
>> --
>> K= evin Gates
>> Customer Support Technician
>> support@optinmonster.co= m
>>
>> **Our Standard Support Hours are 9am - 5pm EST, Monday= through
>> Friday. While we may respond to tickets outside of this su= pport
>> window, that is not the norm. Thank you for your patience and= weâll
>> respond to any additional questions you may have as= soon as
>> possible.**
>>
>>
>>
>>> On Wed, Aug 17, 2016 at 1= 2:02 PM EDT, Tim Thomas <tt@homecareassistance.com> wrote:
>>>=
>>> Sorry I don't think I was clear in my previous email. We're curre= ntly
>>> paying $29/m, my payment went through on the 4th of August. I= f I want
>>> to
>>> change to a yearly payment, when should I do so?=
>>>
>>> Thank