--000000000000970b80061ab7d565 Content-Type: multipart/alternative; boundary="000000000000970b7f061ab7d564" --000000000000970b7f061ab7d564 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable HI Tim, Yes, Our billing help desk team will be closing the communication with the client once refund confirmation is received via our Fresh Desk Tickets. Thank you Lito Delapena Manager Customer Contact & Collections Center * Please note my email has changed: * lito.delapena@thekey.com 619-722-8561 Ext. 190013 TheKey.com [image: TheKey] On Wed, Jun 12, 2024 at 1:14=E2=80=AFPM Timothy Thomas wrot= e: > Hi Cynthia. Has billing advised the clients of the refunds? > > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.ca > [image: TheKey] > > > On Tue, Jun 11, 2024 at 12:55=E2=80=AFPM Cynthia Lum wr= ote: > >> Hi All, >> >> Refunds have been processed to the 4 clients affected. Receipts and the >> batch number are attached. All accounts in Converge for Montreal and >> Vancouver have been suspended so this does not happen again. >> >> >> >> >> Cynthia Lum >> Client Account Specialist >> * Please note my email has changed: * >> clum@thekey.com >> 408-669-5030 >> TheKey.com >> [image: TheKey] >> >> >> On Tue, Jun 11, 2024 at 6:39=E2=80=AFAM wrote: >> >>> Cynthia, >>> >>> >>> >>> Please pull together a list of clients with amounts that need to be >>> refunded today. Let=E2=80=99s confirm that all payments went through an= d get the >>> refund list completed by EOD. Schedule some time to discuss with me if >>> needed. >>> >>> >>> >>> Thanks, >>> >>> >>> >>> >>> >>> *Lisa Barker* >>> >>> Manager, Cash Application >>> >>> lisa.barker@thekey.com >>> >>> [image: TheKey] >>> >>> >>> >>> >>> >>> >>> >>> >>> >>> *From:* Lito Delapena >>> *Sent:* Friday, June 7, 2024 9:11 AM >>> *To:* Timothy Thomas >>> *Cc:* lisa.barker@thekey.com; Cynthia Lum ; Elizabeth >>> Clark ; Joey Taylor >>> *Subject:* Re: Re: Unexpected charge? - [#821878] >>> >>> >>> >>> Good Morning Tim, >>> >>> >>> Thank you so much for providing the bank statement, @Lisa Barker >>> @Cynthia Lum please review >>> the attached and advise when we can expect the affected clients to be >>> refunded. Will have the HD/Collections Team assist in making contact wi= th >>> the clients to advise the refunds. >>> >>> >>> >>> Thank you, >>> >>> >>> *Lito Delapena * >>> >>> Help Desk Manager >>> >>> *Please note my email has changed: * >>> >>> lito.delapena@thekey.com >>> >>> >>> 619-722-8561 Ext. 190013 >>> >>> *TheKey.com * >>> >>> [image: TheKey] >>> >>> >>> >>> >>> >>> On Fri, Jun 7, 2024 at 5:57=E2=80=AFAM Timothy Thomas w= rote: >>> >>> Here's the bank statement. >>> >>> *Tim Thomas* >>> >>> Head of Canada Division >>> >>> *Please note my email has changed:* >>> >>> tt@TheKey.com >>> >>> (514) 591-9387 >>> >>> *TheKey.ca * >>> >>> [image: TheKey] >>> >>> >>> >>> >>> >>> On Wed, Jun 5, 2024 at 6:03=E2=80=AFPM wrote: >>> >