--00000000000041b0ec05ffd409b6 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks, Joey! That is helpful. Can you send me the link for Irma Schuurman, please? I want to look into why they weren't showing up when I searched. Appreciate your support, On Wed, Jul 5, 2023 at 6:37=E2=80=AFAM Joey Taylor = wrote: > Hey Everyone, > > Here is the response from my team: > > 1. Winnipeg > - *Their voicemail seems to be full* - please have the team check > the office and their personal voicemails. Direct message sent to > the team member. > 2. Vancouver > - 253-564-6502 is looking for 24/7 live-in care for a cousin. This > seems like an important lead to work but I can't find it in Salesfo= rce. Again, > on-call. Listened to the call and it is certainly not "important" a= s the > individual clearly not willing or able to pay our rates and would n= ot share > any contact information for a follow-up. > - 604-589-4843 left a voicemail for care. Did they get called back?= This > lead was entered in SF on June 20th (Irma Schuurman). > 3. Montreal: > - caller 780-919-4103 left a voicemail and was looking for care. Did > someone call him back? - there was a Mathew who called for his > parents from 780-263-0286. not sure if it's the same Matthew > - caller 514-244-7667 - Is the weekend answering service not > allowed to transfer callers to the team? We can a call for someone = who > needed overnight care immediately and we lost the business because = no one > could talk to him that day. If so, I think we should consider runni= ng just > a M-F schedule. - I don't have a message/post with this client's > information to call them back. It sounded like the client was shopp= ing > around for price and she was given that, and also noted to the on-c= all > person that she did not want a callback and wanted to think about i= t > - Caller 514-695-4961 is looking for 20 hours a week but got the > on-call. Did they get sent to the team? - I don't have a > message/post with this client's information to call them back. > - Someone put a green thumb next to caregiver calls so that should > get removed. - not sure what phone number this is for > 4. Ontario (Toronto and Oakville): > > My voicemail isn't full, it might be Meera's because I know she gets a lo= t > of calls in a day and imagine some go to voicemail. > Regarding the green thumbs up, it's hard when they didn't provide any > numbers for reference. That's a lot of calls to go back through and try t= o > figure out which they're talking about, I can try to figure it out but it= 's > going to take some time. > > As mentioned last week. A lot of issues stem from on-call and not having > Frax support. We are working on a solution for on-calls in Canada where > hopefully the weekends are covered by a Care Solutions member. > > Hope you had a great 4th of July!! > > On Thu, Jun 29, 2023 at 5:31=E2=80=AFPM Alexa Graziani > wrote: > >> Hi Joey and Tim, >> >> I've reviewed all the calls f