--000000000000b21ed1062f0da1c4 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi, Thank you for your reply. My goal is to always make sure that we have a mix of all and prioritize charging more on top of CDHC. I do know that when we have a CDHC match often the percent is only 46% or less for that client to which once this number are finalize with the deductions, it probably falls somewhere around 43%. It becomes very hard to catch up. And although in clear care, it tells us that we=E2=80=99re at a 53%, when t= he numbers are run it=E2=80=99s much lower with deductions. I know there is nothing that can be done, it=E2=80=99s just frustrating tha= t we will never meet that target. Thank you for your follow up. I really appreciate it *Respectfully, * *Shawntel Sousa, LPN* Client Success Manager | TheKey Mobile: 403-305-6588 Office: 403-301-3777 On Wed, Feb 26, 2025 at 8:24=E2=80=AFAM Timothy Thomas wrot= e: > At this time no additional concessions will be made. Keep in mind the > Canadian target is 47.5%. It=E2=80=99s important we bring on a mix of bot= h match, > premium Cdhc and private pay clients. > > It=E2=80=99s a balancing act between hours and tier 1s. > > On Wed, Feb 26, 2025 at 7:01=E2=80=AFAM Shawntel Sousa wrote: > >> Hi Both, >> >> We spoke a bit ago about seeing if we can get any new CDHC Match clients >> exempt from the bonus structure. Following up to see if we have been giv= en >> a solution or way of tagging the new CDHC match clients so it does not >> negatively impact our bonus structure. >> >> Hope to hear from you soon. >> >> *Respectfully, * >> >> *Shawntel Sousa, LPN* >> >> Client Success Manager | TheKey >> >> Mobile: 403-305-6588 Office: 403-301-3777 >> >> >> >> >> --000000000000b21ed1062f0da1c4 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi, Thank you for y= our reply. My goal is to= always make sure that we have a mix of all and prioritize charging more on= top of CDHC. I do know that when we have a CDHC match often the percent is= only 46% or less for that client to which once this number are finalize wi= th the deductions, it probably falls somewhere around 43%. It becomes very = hard to catch up.=C2=A0 = And although in clear care, it tells us that we=E2=80=99re at a 53%, when t= he numbers are run it=E2=80=99s much lower with deductions.=C2=A0 I know there is nothing that can = be done, it=E2=80=99s just frustrating that we will never meet that target.= =C2=A0=C2=A0 Thank you f= or your follow up. I really appreciate it Respectfully,=C2=A0 Shawntel So= usa, LPN Client Success Manager | TheKey <span style=3D"font-size:10pt;font-family= :Verdana,sans-serif;font-weight:400;font-style:normal;font-variant-ligature= s:normal;font-variant-caps:normal;font-variant-alternates:normal;font-varia= nt-numeric:normal;font-variant-east-asian:normal;text-decoration:none;verti= cal-align:baseline;white-space:pre-wrap;background-color:transpare