--000000000000ab580e06201f8290 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable No; this is the first I'm learning about it. Do you have an incident report that you can share? Per Tim's request, can you also share with us any documentation related to total out of pocket costs related to the incident? Once we get those we can potentially reimburse them in exchange for them signing a release if Tim approves. That is typically how we've historically handled these situations. On Tue, Aug 20, 2024 at 8:48=E2=80=AFAM Timothy Thomas wrot= e: > Hi Diane, > > Yes, let's work with @Steve Koyanagi in legal on > this. Have they informed us of the medical costs yet? > > Steve please see Diane's email below. Did Jennifer Piper review this > situation with you prior to her departure? > > Thanks > > On Tue, Aug 20, 2024 at 11:07=E2=80=AFAM Diane Mockenhaupt dmockenhaupt@thekey.com> wrote: > >> Tim, >> >> Do you know who I should contact for this situation? >> >> On Sunday, August 4, 2024, our caregiver, Lynn Thorton, fainted. >> Unfortunately, she landed on our client, pushing the client=E2=80=99s ch= air over. >> The client was injured and taken to the hospital where she spent several >> nights. We got the message from Frax, reporting the client=E2=80=99s PO= A/nephew >> had asked =E2=80=9Cwhat are we going to do about it=E2=80=9D. Jennifer = Piper called me >> before I had a chance to reach out to the POA and told me to inform hi= m >> that TheKey will cover the medical costs. Which I did. I was going to re= ach >> out to legal to ask how to proceed, but Jenniffer said she would manage. >> >> The client is Eleanor Goldsmith. Her nephew is James McVee. We did >> create a Worker's Comp report saying the client was injured but the >> caregiver was not. Claim Number 040379-040379000272 >> >> Thank you, >> Diane >> >> -- >> Diane Mockenhaupt >> General Manager, Chicago Office >> *Please note my email has changed:* >> dmockenhaupt@TheKey.com >> (224) 808-0607 >> (847) 853-7777 >> TheKey.com >> [image: TheKey] >> > --000000000000ab580e06201f8290 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable No; this is the first I'm learning about it. Do you ha= ve an incident=C2=A0report that you can share? Per Tim's reques= t, can you also share with us any documentation=C2=A0related to total out o= f pocket=C2=A0costs related to the incident?=C2=A0 Once we get thos= e we can potentially reimburse them in exchange for them signing a release = if Tim approves. That is typically how we= 9;ve historically handled these situations.=C2=A0 On Tue, Aug 20, 2024= at 8:48=E2=80=AFAM Timothy Thomas < tt@= thekey.com > wrote: Hi Diane, Yes, let's wor= k with=C2=A0 @Steve Ko= yanagi =C2=A0in legal on this. Have they informed us of the medical cost= s yet? Steve please see Diane's email below. D= id Jennifer Piper review this situation with you prior to her departure? Thanks On Tue, Aug 20, 2024