--Apple-Mail=_F5A83788-FB48-4EBB-8556-9A084A54F3DE Content-Transfer-Encoding: quoted-printable Content-Type: text/plain; charset=utf-8 Hi all, After further discussion with the family and after reviewing the = proposed changes, it was decided that we will keep the schedule status = quo to support my mother in her last few days/weeks. I do want to ensure the following is agreed upon:=20 - We are paying the overtime for the support worker salary and not time = and a half on the hourly cost ($38/hour). Can you please confirm the = hourly rates and number of hours overtime per week of Ngozi and Foluke = to support our reconciling? Finally, I also wanted to provide you the feedback from family members. = The family was surprised at the difference between the =E2=80=9Cmanagement= style=E2=80=9D of the company since the takeover from The Key. The = values of honesty, trust and compassion that family members used when = sharing our experience with others has been replaced with greed and = incompetence. We value the front line staff, who have been with the = family for over 3 years. They are amazing. However, in the final days of = a persons life and most stressful time for family members, the decision = to mitigate your loss of under $200/week (or maybe 1000$ given my mom = will pass away in the next few weeks), will have an impact on our = recommendations to other families.. Considering the revenue provided by = my parents over the last 3 years (probably over half a million dollars) = - this seems like a bad financial decision. Your =E2=80=9Creturn" is = only going to be the final impression of your agency and how that is = shared in our communities. I hope you share this with the company that is now managing you all. With thanks, K > On Nov 17, 2023, at 10:38=E2=80=AFAM, Nikita Moreau = wrote: >=20 > Good morning, as discussed with Maria, in order to rectify the = overtime that Ngozi and Foluke were working, we have made the following = changes to the schedule. > Thandy will be doing an orientation on Monday Nov 20th from 9pm-12pm = and will be taking on Ngozi's overnight shift every Friday from = 9pm-8:30a.m as of the 24th. > Ngozi will be taking Foluke's Saturday afternoons from 2:30-9pm = starting Saturday the 25th. > If you have any questions please let me know. > Thank you so much for your patience and understanding with us at this = time. > Kind regards,=20 > -- > Nikita Moreau > Staffing Manager / Gestionnaire du personnel=20 > nmoreau@TheKey.com > 514-907-5065 >=20 > TheKey.ca >=20 >=20 >=20 --Apple-Mail=_F5A83788-FB48-4EBB-8556-9A084A54F3DE Content-Transfer-Encoding: quoted-printable Content-Type: text/html; charset=utf-8 Hi = all, After further discussion with the family and = after reviewing the proposed changes, it was decided that we will = keep the schedule status quo to support my mother in her last few = days/weeks. I do want to ensure the = following is agreed upon: - We are paying = the overtime for t he support worker salary an