----==_mimepart_654bc2e2260dd_2332af13d29bb6c4890947b Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Tim,=C2=A0 When whoever does month end close for Montreal confirms= . I believe this is Randi. Thanks,=C2=A0 Vashon Palloo = = On Wed, 8 Nov at 11:22 AM , Timothy Thomas wrote: When do we anticipate that happening? = = = On Wed, Nov 8, 2023 at 10:43=E2=80=AFAM Vashon Palloo wrote: = = = = = Hi Tim,=C2=A0 = = I think we should wait until month end close is over so we can know for = sure what's on the account belongs there and can give them an accurate st= atement of their account. = = = Thanks,=C2=A0 = = Vashon Palloo = = = = = = On Wed, 8 Nov at 10:19 AM , Timothy Thomas wrote: Let me know ASAP as the family has just foll= owed=C2=A0up with me requesting a statement as they believe they've been = overcharged.=C2=A0 = Thanks = = = = On Tue, Nov 7, 2023 at 4:04=E2=80=AFPM Timothy Thomas wr= ote: = = = Please reimburse it. = = On Tue, Nov 7, 2023 at 3:53=E2=80=AFPM John Janiga wrote: = = = Hello Tim,=C2=A0 = How should we proceed ?=C2=A0=C2=A0 = = = John Janiga Senior Accounts Receivable Specialist john.janiga@thekey.com = 408-647-7538=C2=A0 = = TheKey.com = = = = = = = = = On Tue, Nov 7, 2023 at 3:48=E2=80=AFPM Vashon Palloo wrote: = = = Hi team, = The credit balance of $5500.26 in the account is from two payments that = were taken in September, before my time. They are sitting in the account = unapplied and can be used towards future invoices or get a refund. = = John - I'll let you take it from here = = = = = = = On Tue, Nov 7, 2023 at 1:20=E2=80=AFPM Vashon Palloo wrote: = = = = = Hi Tim,=C2=A0 = = Let me research when Sumira is out of QB for the day and I will get back= to you ASAP. I probably posted a payment by accident that never settled = but I can't be sure until I get in. = =E2=80=8B = = =E2=80=8BKeep you posted. = = = Thanks,=C2=A0 = = Vashon Palloo = = = = = = = = = = = = -- = = Vashon Palloo = = Senior Accounts Receivable Specialist = = vashon.palloo@thekey.com = = = = = = = = -- = Tim Thomas = Head of Canada Division = Please note my email has changed: = tt@TheKey.com = (514) 591-9387 = = TheKey.ca = = = = = -- = Tim Thomas = Head of Canada Division = Please note my email has changed: = tt@TheKey.com = (514) 591-9387 = = TheKey.ca = = = = = = = = = = = -- = Tim Thomas = Head of Canada Division = Please note my email has changed: = tt@TheKey.com = (514) 591-9387 = = TheKey.ca ----==_mimepart_654bc2e2260dd_2332af13d29bb6c4890947b Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Tim,=C2=A0 When whoever does month end close for Montreal confirms.= I believe this is Randi. Thanks,=C2=A0 Vashon Palloo On Wed, 8 Nov at 11:22 AM , Timothy Thomas &= lt;tt@thekey.com> wrote: When do we anticipate that h= appening? On Wed, Nov 8, 2023 at 10:43=E2