--0000000000008b37b5062e97aa0e Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Katie returns THIS Monday 2/24** sorry for the typo! On Thu, Feb 20, 2025 at 1:06=E2=80=AFPM Timothy Thomas wrot= e: > Really appreciate the detail. Well done. You guys will turn the corner on > Tier 1s soon enough. > > On Thu, Feb 20, 2025 at 12:37=E2=80=AFPM Emily Swackhamer emily.swackhamer@thekey.com> wrote: > >> Hi Tim, >> >> Some insights are below. Please let me know if you need me to elaborate >> with any more specifics. >> >> Current Pipeline: >> >> - >> >> Marcie Monteith- >> >> Urgent assessment came through intake because they thought they were >> being discharged from the hospital. She will, instead, be going to rehab >> for a few weeks before being discharged. Katie has made successful conta= ct >> multiple times and will continue to nurture this case (one of her SAP >> accounts). *potential* >> >> >> - >> >> Lakshmi Hingonrani-This would have been a case for 3 days while POC >> was out of town. No long term intention. During the assessment, minim= um >> hours were presented with the opportunity to continue care. We contin= ue to >> follow up, but it was not truly was POC was looking for. >> >> >> >> - >> >> Tina Munnerlyn-Waiting on surgery dates from the doctor. Sarah has >> been following up and she has an upcoming appointment with the surgeo= n. >> >> >> >> - >> >> Audrey Lopez- Will be starting care 3/3 >> >> >> >> - >> >> Rea Kleeman- Started care 2/19 >> >> >> >> - >> >> Mary Ann Crowley- waiting on AOB from Genworth >> - >> >> Diane Relleke- waiting on AOB from Genworth >> >> >> >> Market Insights: >> >> - >> >> We are seeing that many opportunities are taking longer to nurture >> before getting to assessment or SOC. We are needing to develop a diff= erent >> strategy to be effective and remain relevant. Most of our success has= been >> from filling immediate/emergency needs. >> >> >> >> - >> >> Our last upkick in revenue was due to fast-start 24/7 cases. Two >> ended (one due to death, one was intended for 1 week and we were able= to >> keep her for 4). The other case went from 24/7 to daily 8s due to mon= ey >> running out. >> >> >> >> - >> >> We have not had any large opportunities come through to replace this >> deficit. >> >> >> >> - >> >> Our last 24/7 cases came from facilities. These are great for rev and >> billable hours but usually short term. Families can't afford the cost= of >> both PD and the facility. Our market challenge is to find more client= s at >> home with long term intention, potential to grow in a relationship. >> >> >> >> - >> >> Katie has been out on PTO as well, but returns Monday 3/24. >> >> >> >> - >> >> Recruiting- Since starting our 2nd round interviews, the number of >> CG=E2=80=99s being pushed over has dropped significantly. This shows = me that >> recruiting is being more selective now that we are involved which is = good, >> but we are not hitting numbers we need. We have h