--00000000000037c2b906031f411b Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you On Thu, Aug 17, 2023 at 8:12 AM Timothy Thomas wrote: > Yes, go ahead. > > On Thu, Aug 17, 2023 at 10:10=E2=80=AFAM Shawntel Sousa wrote: > >> Thanks Tim, >> I tried to explain that to the client. Am I able to send her that cra >> paper? >> >> On Thu, Aug 17, 2023 at 7:23 AM Timothy Thomas wrote: >> >>> Hi Shawntel, >>> >>> We are registered as a numbered company in Alberta however we also have >>> our DBA (Doing Business As) registrations for TheKey and Home Care >>> Assistance. See attached from the CRA. >>> >>> @Steve Koyanagi Is it possible to update our >>> consent agreements across Canada to reflect the name change? >>> >>> Thanks, >>> Tim >>> >>> On Wed, Aug 16, 2023 at 9:09=E2=80=AFPM Shawntel Sousa >>> wrote: >>> >>>> Hi all, >>>> >>>> I=E2=80=99m having a huge issue with a new prospective client Sue. She= is not >>>> willing to sign the consent agreement because of the fact that we are >>>> operating as a numbered company but it doesn=E2=80=99t mention the key= in our >>>> agreements and the HCA name and logo are in the agreements not the key= . >>>> >>>> I brought this up a few weeks ago to see if this could be changed >>>> because it doesn=E2=80=99t make sense that we are still using home car= e assistance >>>> in our consent agreements instead of The Key and now I=E2=80=99m runni= ng into a >>>> road block. >>>> >>>> Can we get this changed? Or can someone give me a response that she >>>> would accept because I have tried to explain this to her in every whic= h way >>>> possible and she said she will not sign an agreement home care assista= nce >>>> on it because we aren=E2=80=99t advertised as HCA but we are the key. >>>> >>>> >>>> Send help!!! >>>> >>> -- >>>> Warm regards, >>>> Shawntel Sousa, LPN >>>> Lead Client Care Manager >>>> Home Care Assistance/The Key >>>> >>>> Calgary Office number: (403) 301-3777 >>>> Winnipeg Office Number: (204) 489-6000 >>>> Mobile number: (403) 305-6588 >>>> >>>> Sent from my iPhone >>>> >>> >>> >>> -- >>> Tim Thomas >>> Head of Canada Division >>> *Please note my email has changed:* >>> tt@TheKey.com >>> (514) 591-9387 >>> TheKey.ca >>> [image: TheKey] >>> >> -- >> Warm regards, >> Shawntel Sousa, LPN >> Lead Client Care Manager >> Home Care Assistance/The Key >> >> Calgary Office number: (403) 301-3777 >> Winnipeg Office Number: (204) 489-6000 >> Mobile number: (403) 305-6588 >> >> Sent from my iPhone >> > > > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.ca > [image: TheKey] > --=20 Warm regards, Shawntel Sousa, LPN Lead Client Care Manager Home Care Assistance/The Key Calgary Office number: (403) 301-3777 Winnipeg Office Number: (204) 489-6000 Mobile number: (403) 305-6588 Sent from my iPhone --00000000000037c2b906031f411b Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted