--000000000000371e7a06199bdbeb Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, Thank you! Well, I guess it's both good and bad that there's not an overarching reason haha. Good in that it might have just been an off month or two, bad in that there's not a clear fix. While Joey entering more does explain Montreal, it doesn't explain much about the other regions. For example, the three where the client's full name is a phone number are both from Toronto. How could someone be considered qualified if they aren't even willing to give us their name? Or were they just not entered (in which case they should be)? We'll do our best to improve the cost per lead/cost per opportunity next month so that hopefully there will be more for the team to work with. The issue clearly reared its head in March when the Care Commitment started. How has overall conversion done for your region since then? I know you mentioned that some markets like Montreal have had strong SOC numbers overall, so trying to gauge how similar or different this performance is to what you're seeing in general. On Wed, May 29, 2024 at 10:27=E2=80=AFAM Timothy Thomas (via Google Sheets)= wrote: > Timothy Thomas shared a spreadsheet > [image: Header profile photo] > Timothy Thomas (tt@thekey.com) has invited you to *edit* the following > spreadsheet: > Hi Alexa, I filled out the records with more notes and I spoke with the > team and reviewed. There doesn't seem to be any over arching issue that > would cause our opp to SOC rate decline. Joey says he is pushing more lea= ds > to opp then he did historically so i suppose that could influence closing > rates. He's marking those as close lost right away. Hope this helps. > Canada PPC Open Records Followup 2024 > > > > Open > > Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA > You have received this email because tt@thekey.com shared a spreadsheet > with you from Google Sheets. [image: Google] > > --=20 Alexa Graziani Senior Marketing Manager - Consumer Growth TheKey.com [image: TheKey] --000000000000371e7a06199bdbeb Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, Thank you! = Well, I guess it's both good and bad that there's not an overa= rching reason haha. Good in that it might have just been an off month or tw= o, bad in that there's not a clear fix. While= =C2=A0Joey entering more does explain Montreal, it doesn't explain much= about the other regions. For example, the three w= here the client's full name is a phone number are both from Toronto. Ho= w could=C2=A0someone be considered qualified if they aren't even willin= g to give us their name? Or were they just not entered (in which case they = should be)? We'll do our best to improve the c= ost per lead/cost per opportunity next month so that hopefully there will b= e more for the team to work with.=C2=A0 The issue = clearly reared its head in March when t