--000000000000a4578a0629f13b4d Content-Type: multipart/alternative; boundary="000000000000a4578a0629f13b4c" --000000000000a4578a0629f13b4c Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Morning, I reviewed Tanzil's account and noticed we have not received payment as of this morning. Therefore, I left her a voice message to follow up on the payment. On Thu, Dec 19, 2024 at 9:20=E2=80=AFAM Timothy Thomas wrot= e: > Thanks Timon. I'm hopeful we can salvage this client prior to the 24th. > > On Thu, Dec 19, 2024 at 7:32=E2=80=AFAM Timon Page wrote: > >> Good morning Elizabeth >> >> Here are the answers to your questions: >> >> >> - How does this change our position, if at all? If she fails to >> submit she cannot as a result, stop paying us. Are we still suspendin= g >> services? *Yes, we are suspending services as of Tuesday Dec. 24. The >> reason for this is the complexity of Tanzil's care. He is bedridden w= ith >> muscular dystrophy, has a tracheostomy and a feeding tube. Due to thi= s, it >> would be negligent of us to suspend services without enough runway fo= r them >> to arrange and get alternate support in place. I have sent an email t= o >> Nimra stating this, and that we will require a credit card on file mo= ving >> forward due to the substantial outstanding balance on her account and= the >> inconsistent payment history. I have also called her and left a vm to= this >> effect and spoken to her brother Kashan.* >> >> >> >> - What is LIHN and how does submitting invoices to them impact their >> financial obligation to pay? *The LHIN - or more correctly Ontario >> Health at Home (they recently changed their name) is the government b= ody >> that manages home care. One of the programs they offer is called Fami= ly >> Managed Care. With this model, the government gives the client a set = amount >> calculated by the amount of hours that they have assessed the client = is >> entitled to, multiplied by the regulated annual rate set by the gover= nment >> for such services. These monies are deposited into an account that mu= st be >> set up specifically for this program by the client and can have no >> transactions other than those approved by OHaH. The amount invoiced m= ust >> also match exactly the amount that is deposited. If it is too low, OH= aH >> will adjust the amount allotted to the client to reflect the actual c= are >> being provided/billed. If it is over the allotted amount, OHaH can re= fuse >> approval and, if it is a recurring issue, can suspend financial suppo= rt. It >> is for this reason that Nimra requires accurate invoices. * >> >> >> >> - Did someone send those invoices to them, or do we still need to do >> that? *Yes, Michelle Hudgins has sent them multiple times, most >> recently yesterday. However, Nimra has flagged one that still has the >> statutory holiday pay on it (the government does not pay 1.5x on stat= utory >> holidays as they see it as "double-dipping"). If we can get