--000000000000873d440620109dee Content-Type: multipart/alternative; boundary="000000000000873d430620109ded" --000000000000873d430620109ded Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi, I'm sorry I am not really understanding, and need assistance in understanding. The invoice was to be paid last Friday Aug 16th and I have been told on several occasions that they are only paid out on Fridays yet I have received payments in the past on Mondays and even Thursdays. I have also frequently been told that processing time is 2 weeks but a couple months ago mine were adjusted to 3 days. My question is how did an invoice that was submitted on August 7th to be paid on August 16th not get to Chuck's coupa until Aug 15th for approval. Please forgive me as my frustration continues to grow with each email as I am expecting my pay on our scheduled pay dates. I have bills that are scheduled to come out on my pay dates and have a family to support and not getting paid on the correct date has created several complications for me. I hope you can understand my frustration in this matter, and I do thank you for your time on this matter. On Mon, Aug 19, 2024 at 12:19=E2=80=AFPM wrote: > Hi Jessica, > > > > The open invoice will be paid this Friday. > > > > Thanks, > > > > > > *An Ly* > > *Accounts Payable Manager* > > an.ly@thekey.com > > *TheKey.com* > > > > > > > > > > *From:* anotte.francois@thekey.com > *Sent:* Monday, August 19, 2024 10:42 AM > *To:* 'Chuck Terlesky' ; 'Hailey Nguyen' hailey.nguyen@thekey.com>; 'AP Invoices' ; 'Coupa > Support' ; 'Jessica Groen' jessica.groen1@thekey.com>; an.ly@thekey.com > *Cc:* 'Timothy Thomas' > *Subject:* RE: *Urgent*Missing Contractor Payment - Jessica Groen- > Calgary Canada > > > > + An > > > > *Anotte Francois * > > *Disbursements Sr. Director* > > *anotte.francois@thekey.com * > > [image: TheKey] > > > > > > *From:* Chuck Terlesky > *Sent:* Friday, August 16, 2024 5:46 PM > *To:* Hailey Nguyen ; AP Invoices ap-invoices@thekey.com>; Coupa Support ; Jessica > Groen > *Cc:* Timothy Thomas > *Subject:* *Urgent*Missing Contractor Payment - Jessica Groen- Calgary > Canada > > > > Hi, > > > > We need a payment for Jessica Groen. She is a contractor scheduler for > Calgary, Canada. She sent the invoice on August 7th, but it was only > transferred to my Coupa for approval on Aug 15. She was not paid today. C= an > you please expedite her payment? > > > > Regards, > > Chuck > > > > -- > > *Chuck Terlesky B.A., CCPE* > > > > > > *General ManagerWinnipeg and CalgaryCalgary: 403-301-3777Winnipeg: > 204-489-6000* > > *TheKey.ca* > > > > [image: TheKey] > > > --=20 *Jessica Groen* *Scheduling Manager* *Calgary Office: *403-301-3777 *Winnipeg Office: *204-489-6000 *Direct Number:* 587-601-1560 [image: TheKey] --000000000000873d430620109ded Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi, I'm sorry I am not really under= standing, and need assistance i