--0000000000000cb01b05e1923288 Content-Type: text/plain; charset="UTF-8" Hi All, As discussed in today's Product Support huddle, we will be moving towards having Product Support assist with any account-related and configurations-related requests from The Key, by having these requests initiated via Service Desk much like the current structure for reporting Bugs and Feature Requests. The new form type is now available in Service Desk, titled "Accounts and Configurations". Examples of requests that would fall under this new type are: - Creation of a new admin account - Modification of an existing admin account - Creation of a new GEO - Modification of an existing GEO's settings - Any other account-related or general config-related actions To expedite the resolution process of all future Accounts & Config requests, we kindly request that when filling out this form, to include as much detail as possible. For example, if requesting a new admin account, include which GEO, which Role, and email address of the new account. If requesting the creation or modification of an existing GEO's settings, please include which settings should be (re)configured in what ways. If the request is time-sensitive, please include a date/time by which the changes must be made to assist with prioritization. Feel free to reach out with any questions or clarifications related to this. Product Support will be ready to handle all accounts and configuration requests effective immediately. We look forward to this opportunity to streamline our process. Regards, -- Aaron Lal Director of Product Support Mavencare 1-855-526-2702 ext. 202 --0000000000000cb01b05e1923288 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi All, As discussed in today'= s Product Support huddle, we will be moving towards having Product Support = assist with any account-related and configurations-related requests from Th= e Key, by having these requests initiated via Service Desk much like the cu= rrent structure for reporting Bugs and Feature Requests. The new form type is now available in Service Desk, titled "Acc= ounts and Configurations". Examples of requests that would fall under = this new type are: Creation of= a new admin account Modification of an = existing admin account Creation of a new= GEO Modification of an existing GEO'= ;s settings Any other account-related or= general config-related actions To expedite the resolution pr= ocess of all future Accounts & Config requests, we kindly request that = when filling out this form, to include as much detail as possible. For exam= ple, if requesting a new admin account, include which GEO, which Role, and = email address of the new account. If requesting the creation or modificatio= n of an existing GEO's settings, please include which settings should b= e (re)configured in what ways. If the request is time-sensitive, please inc= lude a date/time by which the changes must be made to assist with