Isabelle,
Thank you for this. @Matt Vijayan <mvijayan@homecareassistance.com> & @Angie
Kunnath <akunnath@homecareassistance.com> please let me know if you need
any assistance with this.
Thank you,
James
On Mon, Mar 28, 2022 at 6:08 PM Isabelle La <ila@thekey.com> wrote:
> Hello Matt & Angie,
>
> In order to transfer your ClearCare Account, please follow the following
> steps for each of your URLs:
>
> 1. Please create a Super Admin user for *Chen Xie*. Please make sure the
> account has access to everything and is not limited. Please also be sure
> that any account notifications are turned off on this account.
>
> - For HCA Oakville, please use the email address *chen+103@homecareassistance.com
> <http://chen+103@homecareassistance.com/>*
> - For HCA Waterloo, please use the email address *chen+104@homecareassistance.com
> <http://chen+104@homecareassistance.com/>*.
> <chen+94@homecareassistance.com>
>
>
> 2a. After creating that Super Admin user, please email
> *support@clearcareonline.com* <support@clearcareonline.com> and request
> them to change the account owner for your ClearCare URL: * (enter
> your ClearCare URL here) * from your ownership to Chen Xie by Close
> Date * (enter your Close Date here). *.
>
> 2b. Please be sure to request that the billing on your account is updated
> to Home Care Assistance corporate.
>
> 2c. Please cc the following parties when you email ClearCare support:
> ila@homecareassistance.com, jhawkins@homecareassistance.com,
> it@homecareassistance.com, Lydia.Riddle@wellsky.com,
> melanie.stottlemyre@wellsky.com, and billing@clearcareonline.com in
> that email as well so that I can ensure the transfer target date.
>
> Thank you and let me know if you have any questions.
>
>
> --
> *Isabelle La *
> Project Management, IT Dept.
> * Please note my email has changed: *
> ila@thekey.com <https://brand.thekey.com/esg/ila@thekey.com>
> Direct: 650-231-5733
> Fax: 919-377-9020
>
> TheKey.com <https://www.thekey.com/>
> [image: TheKey] <https://homecareassistance.com/>
>