----==_mimepart_68273006369bb_2123fbe70f3516021418987 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Darion,=C2=A0 Thank you for your confirmation. Hence, I am marking= this ticket as resolved. Any further assistance feels free to reach out= to IT Help Desk. We are Happy to assist you. Warm Regards, = Subham Banerjee Senior Service Desk Engineer Contact IT Support 24*7 @= (888)838-1955=C2=A0|=C2=A0hca.freshdesk.com TheKey.com =C2=A0 We a= re Happy to Assist You! = = On Thu, 15 May at 2:43 PM , Darion Jacobs = wrote: Hello Mike, = I now have access=C2=A0to Clearcare. Thank you for your=C2=A0help! = = Best,=C2=A0 = = Darion = = = = On Thu, May 15, 2025 at 2:13=E2=80=AFPM Mike Conner wrote: = = = = = Hi Darion,=C2=A0 = = The request looks to have been approved by you, but is now sitting with = Joseph which isn't correct. The Saviynt team is working on trying to reso= lve the issue ASAP.=C2=A0 = = We understand that this delay is not ideal, but I promise you that the t= eam is actively working to resolve it. Once I have a further update, I wi= ll let you know.=C2=A0 = = = Thanks,=C2=A0 = Mike=C2=A0 = = = = = = On Thu, 15 May at 2:01 PM , Darion Jacobs = wrote: = = Hello Mike,=C2=A0 = = Is the request supposed to be received through email? or another platfor= m?=C2=A0 = = I haven't received anything yet.=C2=A0 = = Thank you,=C2=A0 = = = = Darion = = = = = On Thu, May 15, 2025 at 1:47=E2=80=AFPM Darion Jacobs wrote: = = = = = = Hello,=C2=A0 = = No. Although, I may be looking in the wrong place. Mike, Is the request = supposed to be received through email? or another platform?=C2=A0 = = I haven't received anything yet.=C2=A0 = = Thank you,=C2=A0 = = = = Darion = = = = = = = = On Thu, May 15, 2025 at 1:12=E2=80=AFPM Timothy Thomas w= rote: = = = Darion, do you see it request? = = On Thu, May 15, 2025 at 12:28=E2=80=AFPM Mike Conner wrote: = = = = = Hi Darion,=C2=A0 = = =E2=80=8BWe apologize for the delay. With Darion's manager being OOTO th= ere was no one to approve the request. I've worked with the Saviynt team = to create a delegate for Joseph. I've requested the ClearCare access for = Darion. Darion will then need to approve the request and then Tim will ne= ed to approve the request. = = Once approved by both folks, the system will take up to an hour to sync.= Once sync'ed Darion should be able to log in.=C2=A0 = = = Thanks,=C2=A0 = Mike ----==_mimepart_68273006369bb_2123fbe70f3516021418987 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Darion,=C2=A0 Thank you for your confirmation. Hence, I am marking this ticket = as resolved. Any further assistance feels free to reach out to IT = Help Desk. We are Happy to assist you. Warm Regards, Subham Banerjee Senior Service Desk Engineer Contact IT Support 24*7 @ (888)838-1955 =C2=A0| =C2=A0 hca.freshdesk.com TheKey.com =C2=A0 <a href=3D"https://homecareassistance.com/" rel=3D"nor= eferrer" style=3D"background-color: rgb(255