----==_mimepart_67cf4f4fd04cf_2323f82009c0510359782c4 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hello Diane, Thank you the updates, we will remove this client from o= ur end as Deactivated, collections is on the email thread for line of sig= ht.=C2=A0 ltci@thekey.com Long Term Care Insurance Customer Servic= e - (855)-205-8007 Long Term Care Insurance Fax - (813) 693-5625 Bill= ing@thekey.com 866-226-1702 =C2=A0 =C2=A0 = = On Mon, 10 Mar at 4:35 PM , Diane Mockenhaupt wrote: Good Afternoon Jeannie, = Regarding Gregory Grager.=C2=A0 This client has actually cancelled servi= ces. I have been in conversation with Marc Atkinson and have added him to= this thread.=C2=A0 We were given a deposit for one week's service prior = to SOC.=C2=A0 I have mailed that check along with the outstanding invoice= to Dallas for processing.=C2=A0 We will owe the client a refund but the = client was unwilling to provide any other=C2=A0payment method. = = Thank you, = Diane = = = = On Mon, Mar 10, 2025 at 3:28=E2=80=AFPM Jeannie Ortiz wrote: = = = = Good Day, = = I am following up on Aljeandro's request for CHECK payer approval. Have = we received this approval? The client currently has an outstanding balanc= e. = = Thank You,=C2=A0 Jeannie Ortiz = Finance Onboarding & Experience Manager = = jeannie.ortiz@thekey.com=C2=A0 = = Phone: 866-226-1702|Fax: 813-693-5625 |Email:=C2=A0ltci@thekey.com=C2=A0 = = = = = = = On Wed, 5 Mar at 4:30 PM , Alejandro Aponte wrote: = = = = Thank you for the update!=C2=A0 = = = = ltci@thekey.com Long Term Care Insurance Customer Service - (855)-205-800= 7 Long Term Care Insurance Fax - (813) 693-5625 = = = Billing@thekey.com 866-226-1702 = = =C2=A0 = = =C2=A0 = = = = = = = On Wed, 5 Mar at 4:28 PM , Diane Mockenhaupt wrote: Hello Alejandro, = We have not yet got check pay permission and may not be continuing with=C2= =A0the client.=C2=A0 We are working=C2=A0on getting everything settled. = = Thanks, = Diane ----==_mimepart_67cf4f4fd04cf_2323f82009c0510359782c4 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hello Diane, Thank you the updates, we will remove this client from o= ur end as Deactivated, collections is on the email thread for line of sig= ht.=C2=A0 ltci@thekey.com Long Term Care Insurance Customer Service - (855)-205-8007 Long Term Care Insurance Fax - (813) 69= 3-5625 Billing@thekey.com 866-226-1702 =C2=A0 =C2=A0 On Mon, 10 Mar at 4:35 PM , Diane Mockenhaup= t <dmockenhaupt@thekey.com> wrote: Good Afternoon Jeannie,