----==_mimepart_67a22ac756ea5_1d73fd6467bb6804696a6 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hello, I see that new documents were uploaded, thank you! However, no= w we have another issue. The person whose payment information was provide= d on the PAF is not the person who signed the document. In order to be= compliant with our legal and payment processing policies, we will need t= o obtain a PAF that has the signature of the person whose payment informa= tion is provided, authorizing us to charge their account. Alternatively, = we will need proof that the signer is authorized to use the provided paym= ent information. This can be verified by having the signer listed on the = account (e.g., by providing a voided check) or by submitting a copy of a = POA granting the signer authority to use the payment information. Wit= hout formal documentation verifying this authorization, we will be in vio= lation of PCI compliance standards. This exposes us to potential security= risks and leaves us vulnerable if the client decides to dispute any char= ges. Without proof of authorization, we would be unable to properly defen= d against such claims, which could result in significant legal and financ= ial consequences. Given that this client has been under care since De= cember 21st, it is becoming increasingly critical. Please let me know if = you have any questions or need further clarification. Thank you! = DeAnna Brown ltci@thekey.com Long Term Care Insurance Customer Service -= (855)-205-8007 Long Term Care Insurance Fax - (813) 693-5625 Billing@the= key.com 866-226-1702 = = On Fri, 31 Jan at 11:01 AM , DeAnna Brown w= rote: = = Hello, = = I see that new documents were uploaded, thank you! However, now we have = another issue. The person whose payment information was provided on the P= AF is not the person who signed the document. = = In order to be compliant with our legal and payment processing policies,= we will need to obtain a PAF that has the signature of the person whose = payment information is provided, authorizing us to charge their account. = Alternatively, we will need proof that the signer is authorized to use th= e provided payment information. This can be verified by having the signer= listed on the account (e.g., by providing a voided check) or by submitti= ng a copy of a POA granting the signer authority to use the payment infor= mation. = = Without formal documentation verifying this authorization, we will be in= violation of PCI compliance standards. This exposes us to potential secu= rity risks and leaves us vulnerable if the client decides to dispute any = charges. Without proof of authorization, we would be unable to properly d= efend against such claims, which could result in significant legal and fi= nancial consequences. = = Please let me know if you have any questions or need further clarificati= on. = = Thank you! = = DeAnna Brown = = ltci@thekey.com Long Term Care Insurance Customer Serv