--000000000000c45e5c05eea1d476 Content-Type: text/plain; charset="UTF-8" I ran the payroll for this pay period and checked clients scheduled shifts. It looks like there was no shift on the 14th of this month and the shift for the 17th - a different staff was working. I am going to have to do some digging about this. On Tue, Nov 29, 2022 at 1:15 PM Timothy Thomas wrote: > Is this a data issue in clearcare? As in the schedule wasn't built > correctly, or audited during payroll review? > > On Tue, Nov 29, 2022 at 3:14 PM Chandani Patel wrote: > >> This one has yet to be brought to my attention, but yes very similar >> concerns all around for the other caregivers as well. >> >> On Tue, Nov 29, 2022 at 1:12 PM Timothy Thomas wrote: >> >>> Chandani I presume this is one you wanted to review? >>> >>> ---------- Forwarded message --------- >>> From: Karimat Sarumi >>> Date: Tue, Nov 29, 2022 at 3:08 PM >>> Subject: Short payment in my pay statement >>> To: >>> >>> >>> >>> Good day. >>> >>> TO WHOM IT MAY CONCERN >>> >>> I noticed there's short payment in my pay statement which I am >>> expecting to be paid into my account tomorrow. I have worked 9 days between >>> the period of the statement ( from November 8th to November 22nd). I worked >>> night shift with my Client on the 8th, 10th, 11th, 14th, 15th, 17th, 18th, >>> 21st and 22nd of November. >>> >>> Although I couldn't clock in on the 14th and 17th of November because >>> the key app didn't indicate my shift, however I sent SMS, emails and >>> finally called the agency to let them know the problem I was having. I was >>> assured it would be corrected. My Client also confirmed she discussed it >>> with the Agency. >>> >>> I am however surprised that despite all these, I am still being short >>> payed. >>> >>> Please look into this matter. Attached is a copy of the pay statement. >>> >>> Thank you, >>> >>> Karimat Sarumi. >>> >>> >>> >>> -- >>> Tim Thomas >>> Head of Canada Division >>> *Please note my email has changed:* >>> tt@TheKey.com >>> (514) 591-9387 >>> TheKey.com >>> [image: TheKey] >>> >> >> >> -- >> >> >> >> *Kind Regards, Chandani Patel * >> *Caregiver Ambassador/ Human Resources* >> of Calgary, Alberta & Winnipeg, Manitoba >> *________________________* >> >> *Calgary Office: * >> *825-801-5550**Winnipeg Office: **204-489-6000* >> *Direct Number:* *403-333-0999* >> [image: TheKey] >> *Please note my email has changed:* >> *cpatel@thekey.com * >> >> > > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.com > [image: TheKey] > -- *Kind Regards, Chandani Patel * *Caregiver Ambassador/ Human Resources* of Calgary, Alberta & Winnipeg, Manitoba *________________________* *Calgary Office: * *825-801-5550**Winnipeg Office: **204-489-6000* *Direct Number:* *403-333-0999* [image: TheKey] *Please note my email has changed:* *cpatel@thekey.com * --000000000000c45e5c05eea1d476 Content-Type: text/html; charset="UTF-8" Content-Trans