--0000000000005fad58060c8dcae9 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable HI Tim, Our payments team needed time to review the $1285.20 payment that cleared our account, there was no way of telling this payment was from Harry as the $1285.20 was nowhere on his bank statements. The decision was made to refund the $1285.20 and to recharge Harry as he gave me approval on Wednesday to re-run the payment if needed. I have looped in Vashon and Lisa who are assisting me with the refund and the payment. Once i have the updated paid invoice i will get it over to Harry. Thank you, Lito Delapena Help Desk Manager * Please note my email has changed: * lito.delapena@thekey.com 619-722-8561 Ext. 190013 TheKey.com [image: TheKey] On Fri, Dec 15, 2023 at 6:40=E2=80=AFAM Timothy Thomas wrot= e: > Hi Lito, > > What is the holdup here? Can I help you get a resolution? > > Thanks, > Tim > >> >> *From:* Harry De Leeuw >> *Date:* December 15, 2023 at 9:13:52=E2=80=AFAM EST >> *To:* Lito Delapena >> *Cc:* tthomas@thekey.com, bboxall@thekey.com, lito.delapena@thekey.com >> *Subject:* *Re: Paid up invoice and PAD - [#545318]* >> >> =EF=BB=BF >> >> Good morning Lito, >> >> >> >> Another two weeks has passed and no resolve. I am past due on my >> reporting to WRHA and there are severe penalties involved. I know that y= ou >> have attempted to rectify the problem and I thank you for that. Can you >> connect me with the head of accounting as it seems your accounting proce= ss >> has failed and I am left with an incomplete audit trail that I can submi= t >> to WRHA. >> >> >> >> Thank you, >> >> Harry >> >> >> >> *Harry De Leeuw *| Consultant >> BA, FRI, CCIM, CIPS, TRC >> Shindico Realty Inc. >> 200 - 1355 Taylor Avenue, Winnipeg, MB Canada R3M 3Y9 >> Direct: (204) 928-8232 >> Mobile: (204) 981-2424 >> >> *Our firm is part of CORFAC International and Retail Brokers Network* >> >> CONFIDENTIAL: The information contained in this email is confidential an= d >> it is only intended for the use of the individual or entity to whom it i= s >> addressed. If you have received this email in error, you are prohibited >> from disclosing, copying, distributing or using of this information. The >> unauthorized use, publication, forwarding, copying or printing of this >> email and its attachments is expressly prohibited. >> >> If you no longer wish to receive these emails you may unsubscribe at any >> time by responding to this email with the subject line "Unsubscribe". >> >> *From: *Lito Delapena >> *Date: *Thursday, December 7, 2023 at 4:28=E2=80=AFPM >> *To: *Harry De Leeuw >> *Cc: *tthomas@thekey.com , bboxall@thekey.com > bboxall@thekey.com>, lito.delapena@thekey.com >> *Subject: *Re: Paid up invoice and PAD - [#545318] >> >> Hi Harry, >> >> Pleasure speaking with you earlier today, i was hoping to have this >> resolved by EOD by will need additional time to review. I will give you = a >> call once we have everything settled. >> >> >> >> Thanks,