--0000000000001125c505eb3bac17 Content-Type: text/plain; charset="UTF-8" I remember I got a call from Bridget, saying she would be working on Thursday, instead of Tuesday at the family's request. I changed the date of the shift, and I also made a note about it. On Mon, Oct 17, 2022 at 8:20 AM Timothy Thomas wrote: > Hi Brian, > > Can you comment on the email below? > > Thanks > Tim > > ---------- Forwarded message --------- > From: Melissa Darcy > Date: Sun, Oct 16, 2022 at 10:32 PM > Subject: Invoice > To: > > > Lindsey > > My sister Keri brought it to my attention that we were billed for the 29th > of September? Bridgette could not work the Tuesday because she had an appt > for her father that she couldn't change. So we brought in our private HCA > that works for us to cover that shift. Our HCA's Normal shift is the > Thursday so Bridgette worked for her to make it up to her however that was > on her time and our dime....not the companies. No one in the company even > notified us to get approval for this yet billed us no problem? This needs > to be rectified and refunded immediately. > > Darcy Tkach > > > > > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.com > [image: TheKey] > -- Brian Boxall Client Success Manager Home Care Assistance of Winnipeg, MB Office: (204) 489-6000 10B-1700 Corydon Avenue Home Care | Winnipeg, MB (homecareassistancewinnipeg.ca) Join Our Newsletter Champions of Longevity --0000000000001125c505eb3bac17 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I remember I got a call from Bridget, saying she would be = working on Thursday, instead of Tuesday at the family's request.=C2=A0 = I changed the date of the shift, and I also made a note about it. = On Mon, Oc= t 17, 2022 at 8:20 AM Timothy Thomas < t= t@thekey.com > wrote: Hi Brian, Can you comment o= n the email below? Thanks Tim=C2=A0 -------= --- Forwarded message --------- From: Melissa Darcy < melissaanddarcytkach@g= mail.com > Date: Sun, Oct 16, 2022 at 10:32 PM Subject: = Invoice To: < winnipeg@homecareassistance.com > Lindsey My siste= r Keri brought it to my attention that we were billed for the 29th of Septe= mber? Bridgette could not work the Tuesday because she had an appt for her = father that she couldn't change. So we brought in our private HCA that = works for us to cover that shift. Our HCA's Normal shift is the Thursda= y so Bridgette worked for her to make it up to her however that was on her = time and our dime....not the companies. No one in the company even notified= us to get approval for this yet billed us no problem? This needs to be rec= tified and refunded immediately. Darcy Tkach -- Tim Thomas Head of Canada Division Please note my email has changed: <td style=3D"