----==_mimepart_6751dbce1fecf_2223fd07548483049164733 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Please take a look at ticket #992780 raised by Timon Page (timon.page@the= key.com). Hi everyone, Please make sure in the future all refunds= sent to Tim are coming through me. We now have 2 refunds that have been = processed for this client. It is difficult to stop them once the check ha= s been requested.=C2=A0 Thank you, Lisa Barker Manager, Cash App= lication lisa.barker@thekey.com = = On Wed, 4 Dec at 4:51 PM , Timon Page wrote:= Hey all = = Fyi, Tim has processed the refund by e-transfer.=C2=A0 = Best regards, =C2=A0Timon Page = = General Manager, Ontario = = = Please note my email address has changed: = = timon.page@thekey.com = = Mobile: (437) 223-0841 = = TheKey.com = = = = = = = = = = On Mon, Dec 2, 2024 at 9:54=E2=80=AFAM Sophia Jantz wrote: = = = = = Hi Team, = = Good morning! I wanted to follow up with this client. Do we have the abi= lity to do an e-transfer for this client? Please advise thank you ! = = Respectfully, Sophia Jantz Billing Help Desk 866-226-1702 billing@theke= y.com 8:00AM-5:00PM EST Monday-Friday=C2=A0 = = = = = = On Mon, 25 Nov at 2:03 PM , Timon Page wrote:= = Hi Sophia = = Client is still waiting on a response.=C2=A0 = = = Best regards, =C2=A0Timon Page = = General Manager, Ontario = = = Please note my email address has changed: = = timon.page@thekey.com = = Mobile: (437) 223-0841 = = TheKey.com = = = = = = = = On Fri, Nov 22, 2024 at 9:28=E2=80=AFAM Timon Page wrote: = = = = Good morning Sophia = = Just moving this to the top of your inbox as the POA has reached out aga= in asking about the refund. = = = Best regards, =C2=A0Timon Page = = General Manager, Ontario = = = Please note my email address has changed: = = timon.page@thekey.com = = Mobile: (437) 223-0841 = = TheKey.com = = = = = = = On Thu, Nov 21, 2024 at 3:27=E2=80=AFPM Timon Page wrote: = = = Hi Sophia = = The client=E2=80=99s POA reached out to me and said they hadn=E2=80=99t = received the credit yet. Perhaps it needs to be a refund? The services ar= e on hold atm. = = = Best regards, =C2=A0Timon Page = = General Manager, Ontario = = = Please note my email address has changed: = = timon.page@thekey.com = = Mobile: (437) 223-0841 = = TheKey.com = = = = = = = = On Fri, Nov 1, 2024 at 5:49=E2=80=AFPM Sophia Jantz = wrote: = = = = Hi Timon,=C2=A0 = = Yes that will be added. Thank you. Have a wonderful weekend. = = = Respectfully, Sophia Jantz Billing Help Desk 866-226-1702 billing@theke= y.com 8:00AM-5:00PM EST Monday-Friday=C2=A0 ----==_mimepart_6751dbce1fecf_2223fd07548483049164733 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Please take a look at ticket #992780 raised by Timon Pag= e (timon.page@thekey.com). Hi everyone, Please make sure in the future all refunds sent to Tim a= re coming through me. We now have 2 refunds that have been processed for = this client. It is difficu