--0000000000006c862a0615336f24 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Tim, Reviewing this with Marc, were going to need to partner with the Payments and Invoicing team on this as we do not have direct line of sight into the Montreal Billing Thank you, Lito Delapena Help Desk Manager * Please note my email has changed: * lito.delapena@thekey.com 619-722-8561 Ext. 190013 TheKey.com [image: TheKey] On Wed, Apr 3, 2024 at 8:53=E2=80=AFAM Timothy Thomas wrote= : > Hi Lito, > > Could you work with Marc to get this resolved asap. This is our largest > client in Montreal. > > Thanks > Tim > > ---------- Forwarded message --------- > From: domaine@domainebuilder.com > Date: Wed, Apr 3, 2024 at 10:50=E2=80=AFAM > Subject: RE: Yolanda Favretto (Montreal) - Differing Amounts & Bank Fee o= n > Invoice 52489 - [#712138] > To: Marc Atkinson > Cc: joey.taylor@thekey.com , nmoreau@thekey.com nmoreau@thekey.com>, djacobs@thekey.com , Tim Thomas = tthomas@thekey.com> > > > Hello Marc, > > > > I am in receipt of Invoice No. 52703 (attached), and once again, the > credit for the erroneous charge of $17.50 on Invoice 52489 does not appea= r > on this invoice. > > > > Despite your affirmations that this credit will be applied, this is now > the 3rd time I am advising you of this continuous error. > > > > I look forward to your reply and quick resolution of this issue. > > > > Regards, > > > > Dario Favretto > > > > > > *From:* Marc Atkinson > *Sent:* Wednesday, March 27, 2024 11:53 AM > *To:* domaine@domainebuilder.com > *Cc:* joey.taylor@thekey.com; nmoreau@thekey.com; djacobs@thekey.com > *Subject:* Fwd: Yolanda Favretto (Montreal) - Differing Amounts & Bank > Fee on Invoice 52489 - [#712138] > > > > Hi Dario, > > > > We apologize for the inconvenience. This credit will be applied right awa= y > and a new invoice will be sent to you as soon as possible. > > > > Thank you. > > > > Regards, > > > > Marc Atkinson > > Billing Help Desk > > 866-226-1702 > > billing@thekey.com > > 8:00AM-5:00PM EST Monday-Friday > > On Wed, 27 Mar at 11:45 AM , Yolanda Favretto (Montreal) domaine@domainebuilder.com> wrote: > > Hello Marc, > > > > We are in receipt of this week=E2=80=99s invoice, No. 52565, attached. > > > > Kindly note that the credit of $17.50 does not appear on the invoice. > > > > Please advise. > > > > Regards, > > > > Dario Favretto > > > > > > From: Marc Atkinson > *Sent:* Tuesday, March 26, 2024 9:57 AM > *To:* domaine@domainebuilder.com > *Cc:* joey.taylor@thekey.com; nmoreau@thekey.com; djacobs@thekey.com > *Subject:* Fwd: Yolanda Favretto (Montreal) - Differing Amounts & Bank > Fee on Invoice 52489 - [#712138] > > > > Hi Dario, > > > > We apologize for you receiving Invoice 52489 with the bank fee of $17.50. > There is a credit on Yolanda's account for this amount, which will be > applied to this week's invoice. We will not be billing the bank fee any > longer. Please let us know if you need any further assistanc