----==_mimepart_64af0cb926adb_1f82b04eeb50c48250208cd Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable My pleasure. =C2=A0Hopefully, this eliminates the issue! Thanks,=C2=A0= Mark Warner = = On Wed, 12 Jul at 3:45 PM , JosephTaylor wrote: Thank you Mark!!=C2=A0 = = = On Wed, Jul 12, 2023 at 3:25=E2=80=AFPM Kathryn Nester wrote: = = = Thank you so much! = = On Wed, Jul 12, 2023 at 3:08=E2=80=AFPM Mark Warner wrote: = = = = = Ana's 8x8 profile has been updated to reflect her now being a member of = the Montreal site/office. = = Thanks,=C2=A0 = Mark Warner = = = = = = On Wed, 12 Jul at 3:03 PM , Timothy Thomas wrote: Excellent, thanks Mark = = = On Wed, Jul 12, 2023 at 2:40=E2=80=AFPM Mark Warner wrote: = = = Her 8x8 phone number is Montreal, but she is still associated with the O= ntario-Toronto site (which is why the Toronto number was her outbound Cal= lerID.)=C2=A0 Moving her to the Montreal site will guarantee her outbound= CallerID will NOT be Toronto. = = On Wed, Jul 12, 2023 at 1:37=E2=80=AFPM Joey Taylor wrote: = = = Hey everyone,=C2=A0 = = I believe she was assigned a Montreal number last week?=C2=A0 = = = = = = = On Wed, Jul 12, 2023 at 2:31 PM Timothy Thomas wrote: = = = Yes please assign her a Montreal outbound number = = On Wed, Jul 12, 2023 at 1:27=E2=80=AFPM Mark Warner wrote: = = = = = Yes, this issue appears to be that Ana was still associated with the Tor= onto site.=C2=A0 When she called out, the Toronto number was being presen= ted.=C2=A0 It's an easy change for me to associate her with Montreal so t= hat when she makes calls, Montreal's number will present.=C2=A0 Let me kn= ow. = = Thanks,=C2=A0 = Mark Warner = = = = = = = = = = = = -- = Tim Thomas = Head of Canada Division = Please note my email has changed: = tt@TheKey.com = (514) 591-9387 = = TheKey.ca = = = = = = -- Joey Taylor = Regional Care Solutions Manager = 514-907-5065 = TheKey.ca=C2=A0=C2=A0 = = = = = = -- = Tim Thomas = Head of Canada Division = Please note my email has changed: = tt@TheKey.com = (514) 591-9387 = = TheKey.ca = = = = = = = = = = = = -- = Kathryn Nester = Caregiver Ambassador = ___________________ = = Office: 416-488-8777 = = = TheKey.ca = = = = = = = -- Joey Taylor = Regional Care Solutions Manager = 514-907-5065 = TheKey.ca=C2=A0=C2=A0 ----==_mimepart_64af0cb926adb_1f82b04eeb50c48250208cd Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable My pleasure. =C2=A0Hopefully, this eliminates the issue!= Thanks,=C2=A0 Mark Warner On Wed, 12 Jul at 3:45 PM , JosephTaylor <= ;joey.taylor@homecareassistance.com> wrote: Thank you Mark!!=C2=A0 = On Wed, Jul 12, 2023 at 3:25=E2=80=AFPM Kathryn Nester < knester@thekey.com >= wrote: <div dir=3D"l