--0000000000007eba300603103423 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable ---------- Forwarded message --------- From: Gerard Draetta Date: Wed, Aug 16, 2023 at 2:31 PM Subject: Fwd: Re: Accounting Receivable Department - [#412031] To: Please take a look at ticket #412031 raised by Shawntel Sousa (ssousa@homecareassistance.com). Showntel, Good afternoon. The reason why this account has a balance due is the result of a short pay on the 6/7 invoice. I am not sure why this occurred but I will reach out to Ali to see if he has any additional information. Gerard On Wed, 16 Aug at 4:17 PM , Shawntel Sousa wrote: Hi, would Michelle be the person to better help me understand what is happening I have had several calls from clients today about the same thing and they are all on automatic withdrawal so there=E2=80=99s no reason that = they should owe any money in their account. On Wed, Aug 16, 2023 at 2:10 PM Marc Atkinson wrote: > Hi Shawntel, > =E2=80=8B > I am going to reassign this inquiry to our Collections team member > Michelle. She reached out today to inquire about a remaining balance of > $3,356.13 on the June 7th invoice. Since she called today, I'm sure she > would like to follow up. Thank you for making us aware of this. > > > > > On Wed, 16 Aug at 2:40 PM , Shawntel Sousa > wrote: > Hi billing team, > > Can someone please help to understand why Norma would have to call > regarding their account? They are on client directed home care and have > automatic withdrawal? > > Can someone please assist with this? > > On Wed, Aug 16, 2023 at 12:07 PM NORMA ASBJORNHUS > wrote: > >> Hi Shawntel, I hope you can help me with this problem. I just received a >> message from the Accounting Receivable Department asking me to call >> regarding Fred=E2=80=99s account. Could you explain any of this for me?= I am not >> going to make a long distance call unless it=E2=80=99s necessary. I don= =E2=80=99t >> understand why I should be called about the account in the first place. >> Please advise. >> Norma Asbjornhus > > -- > Warm regards, > Shawntel Sousa, LPN > Lead Client Care Manager > Home Care Assistance/The Key > > Calgary Office number: (403) 301-3777 > Winnipeg Office Number: (204) 489-6000 > Mobile number: (403) 305-6588 > > Sent from my iPhone > > -- Warm regards, Shawntel Sousa, LPN Lead Client Care Manager Home Care Assistance/The Key Calgary Office number: (403) 301-3777 Winnipeg Office Number: (204) 489-6000 Mobile number: (403) 305-6588 Sent from my iPhone 412031:611100 --=20 Warm regards, Shawntel Sousa, LPN Lead Client Care Manager Home Care Assistance/The Key Calgary Office number: (403) 301-3777 Winnipeg Office Number: (204) 489-6000 Mobile number: (403) 305-6588 Sent from my iPhone --0000000000007eba300603103423 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable ---------- Forwarded message --------- From: Gerard Draetta < billing@thekey.com > Date: Wed, Aug 16, 202