This is a multipart message in MIME format. ------=_NextPart_000_028F_01D96ECB.FFDDE950 Content-Type: multipart/alternative; boundary="----=_NextPart_001_0290_01D96ECB.FFDDE950" ------=_NextPart_001_0290_01D96ECB.FFDDE950 Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: quoted-printable Thank you. So the email came from tt@thekey.com ? = If so, I can have the team direct the client to look for that email and = if itâs not found, then have them ask you to resend. Does that = work? From: Timothy Thomas Sent: Friday, April 14, 2023 12:18 PM To: eclark@thekey.com Cc: Ali Malik Subject: Re: Rate Increases for Toronto They were sent out via pandadoc on March 16th from my email address. For = those who didnt open or view the doc i can resend it. On Fri, Apr 14, 2023 at 2:06 PM > wrote: Hi Tim- We are hearing from CAD clients that there were recent rate increases = and they werenât notified. Can you share how we issued these = notifications so we can direct the client to the email/letter they = received? Most of them are not upset but want evidence we attempted to = communicate before increasing rate. Also in the future, if this = communication can be shared with us in advance of any increases it would = be greatly appreciated. Thank you- Elizabeth Clark Sr. Manager, Continuous Improvement TheKey -- Tim Thomas Head of Canada Division Please note my email has changed: tt@TheKey.com (514) 591-9387 TheKey.ca ------=_NextPart_001_0290_01D96ECB.FFDDE950 Content-Type: text/html; charset="utf-8" Content-Transfer-Encoding: quoted-printable v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Thank you. So the email came = from tt@thekey.com ? If so, I can = have the team direct the client to look for that email and if = itâs not found, then have them ask you to resend. Does that = work? From: Timothy Thomas = <tt@thekey.com> Sent: Friday, April 14, 2023 12:18 = PM To: eclark@thekey.com Cc: Ali Malik = <ali.malik@thekey.com> Subject: Re: Rate Increases for = Toronto They = were sent out via pandadoc on March 16th from my email address. For = those who didnt open or view the doc i can resend = it. On = Fri, Apr 14, 2023 at 2:06 PM <<a = href="mailto:eclark