--00000000000099a97505ca50a022 Content-Type: text/plain; charset="UTF-8" Thank you Nadia. Timothy, please advise if we can send you an invoice to top up your account with a minimum of 1.5 hours. Any unused hours will be returned to your bank of hours. If we discover that your request was caused by an error on our part, we will return the full hours into your bank of hours. I can then assign this task to an expert. Thank you, Sheri [image: U7 Support] U7 Support U7 SOLUTIONS | Make the web work for you t: 1-888-236-1467 m: 613-203-1400 123 Slater (6th floor), Ottawa, ON K1P 5H2 https://www.u7solutions.com [image: LinkedIn button] [image: Twitter button] [image: Facebook button] [image: Email list subscription] On Tue, Aug 24, 2021 at 10:03 AM Nadia Mqbali wrote: > Hi Sheri, > > Timothy Thomas can be contacted to discuss > billing on this matter (I have CC'd him here). I have re-attached the image > file. > > Thank you! > > > > > > > 613-706-3482 | 20eight.ca | Nadia@20eight.ca > > > > > > > > > On Fri, Aug 20, 2021 at 5:01 PM U7 Support > wrote: > >> Hi Nadia, >> >> Thank you for reaching out to us for this support request. Your HCA >> account does not have sufficient time remaining in the support bank of >> hours. In order for us to action your request, we need to top up your >> account with a minimum of 1.5 hours. Can I send you an invoice for this >> time and assign this to an expert? Any unused hours will be returned to >> your bank of hours. If we discover that your request was caused by an error >> on our part, we will return the full hours into your bank of hours. >> >> >> When you reply, could you also resend the image you want to be added to >> the site again as the first one you sent is not working. >> >> Thank you, >> >> Sheri >> [image: U7 Support] >> >> U7 Support >> U7 SOLUTIONS | Make the web work for you >> t: 1-888-236-1467 m: 613-203-1400 >> 123 Slater (6th floor), Ottawa, ON K1P 5H2 >> https://www.u7solutions.com >> >> [image: LinkedIn button] [image: >> Twitter button] [image: Facebook >> button] [image: Email list >> subscription] >> >> >> On Fri, Aug 20, 2021 at 11:43 AM Nadia Mqbali wrote: >> >>> HCA-ConciergeCareWebpageRevamp-2021.xd >>> >>> Hi there, >>> >>> Please add the attached image file to the homepage of the HCA Montreal >>> site. >>> >>> Here is a mockup >>> of >>> how we would like it to look. >>> >>> Thank you! >>> >>> >>> >>> >>> >>> >>> 613-706-3482 | 20eight.ca | Nadia@20eight.ca >>> >>> >>> >>> >>> >>> >>> --00000000000099a97505ca50a022 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you Nadia. Timothy, please advise= if=C2=A0 we can send you an invoice to top up your account with a minimum of 1.5 hou= rs.=C2=A0 Any unused hours will be returned to your bank of hours. If we di= scover that your request was caused by an error on our part, we will return= the full hours into your bank of hours. I can the= n assign this task to an expert. Thank you, Sheri <td = border=3