--000000000000794c07062499342a Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, This was brought to my attention yesterday. The benefits team did this in error and this employee has been activated again. I let Ali Puckett know and we will be working with benefits on their process going forward. Thank you, Andrea On Wed, Oct 16, 2024 at 8:19=E2=80=AFAM Timothy Thomas wrot= e: > Hi Andrea, > > Could you please assist with Will's email below? It seems the HR Service > Center deactivated a caregiver in Wellsky without advising the local team= . > Is this common practice? > > Thanks! > > ---------- Forwarded message --------- > From: Will Reid > Date: Tue, Oct 15, 2024 at 8:21=E2=80=AFPM > Subject: Fwd: Clarification on Caregiver deactivation > To: Timothy Thomas > > > Hey Tim, > Check out the email below. This is concerning. Are you aware of this > practice? > > Thanks > > > Will Reid > Partner > * Please note my email has changed: * > wreid@thekey.com > 513-707-2304 > TheKey.com > [image: TheKey] > > > ---------- Forwarded message --------- > From: HR Service Center Support > Date: Tue, Oct 15, 2024 at 4:02=E2=80=AFPM > Subject: Re: Clarification on Caregiver deactivation > To: > CC: , , > > > Hi Ali, > > Thank you for contacting the HR Service Center. I am happy to help you! > > To best assist with your inquiry, I will ask the Human Resources Manager > to connect with you. > > If you have any questions, please reply to this email. > > Thank you, > Your Human Resources Service Center > 1.888.874.8088 > > You can follow the progress of your inquiry by clicking this link: > https://thekey.freshservice.com/helpdesk/tickets/137204 > > [image: Displaying open enrollment (1).png] > *Please share your experience -*Click here to complete a 3-question surve= y > > > On Tue, Oct 15 3:54 PM , Ali wrote: > HR team- > > We had a caregiver named Karron Middlebrooks (employee ID: 315127) who wa= s > deactivated today in Wellsky without explanation to us locally. Our > caregiver ambassador had sent her a written warning recently due to her > attendance issues and she responded saying she had a doctor's note due to= a > chronic health condition, which she showed us. Our Caregiver > ambassador inquired with HR about how to proceed and was advised to have > her speak to HR about how to acquire ADA accommodations, which was done. > Linda, the ambassador, was also advised to allow HR to take it from there > but we still had her scheduled with a client today and discovered today > that she was deactivated in Wellsky externally. > Please advise why this occurred and why we weren't informed. This caused = a > great inconvenience to the client and our staffing team. > > -- > *Ali Puckett, CDP* > General Manager-Cincinnati > apuckett@thekey.com > cell: 513-390-0905 > office: 513-891-2273 option 3 > *Please review us on Facebook or Google!* > h ttps://www.facebook > .com/TheKeyCincinnati > Click here > > for Google Review > [image: