--0000000000000bb3b50618842bdd Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable *Cathy Gerth* *Client Success Manager * *Direct: 778-403-6148* *Office:* 778-279-3634 Email: cgerth@thekey.com [image: TheKey] ---------- Forwarded message --------- From: Dave S Date: Wed, May 15, 2024 at 1:42=E2=80=AFPM Subject: Fwd: 157970 Dave Stieb - Obtain Credit Card Information For Versapay - [#800878] To: Cathy Gerth Hi Cathy I sent this to Carolina but it was returned. Could you pass it along to the appropriate person, and maybe cc me so I know for future reference? Thanks! Dave Sent from my iPhone Begin forwarded message: *From:* Dave S *Date:* May 15, 2024 at 1:37:46=E2=80=AFPM PDT *To:* Carolina Orosa *Subject:* *Fwd: 157970 Dave Stieb - Obtain Credit Card Information For Versapay - [#800878]* =EF=BB=BFHi Carolina I wanted to make sure that this request is legitimate. Also, I see that with the new billing system I will be charged an additional 2.7% on credit card transactions. This will amount to an additional roughly $1500 cost to me over the course of a year. I believe 2.7% also exceeds the charge levied by BMO for transactions. I realize there=E2=80=99s an option to pay by bank debit transaction to avoid this fe= e, but I=E2=80=99m not comfortable with doing this with an American billing compan= y. In any case, I=E2=80=99m hoping you might consider waiving this fee as I have = never been asked to pay it before by any other company or business, and it represents a significant additional expense. Not sure if any other clients have objected to this. Thanks! Dave Sent from my iPhone Begin forwarded message: *From:* Marc Atkinson *Date:* May 15, 2024 at 11:56:42=E2=80=AFAM PDT *To:* davesnsc@gmail.com *Subject:* *Re: 157970 Dave Stieb - Obtain Credit Card Information For Versapay - [#800878]* *Reply-To:* Marc Atkinson =EF=BB=BF Hi Mr. Stieb, I just called you and left a voicemail regarding the information for your Mastercard ending in 6257. As you may already be aware of, we have integrating your account into a new billing system called Versapay. We need to transpose your Mastercard information from our old billing system into Versapay, but we have found that we do not have the complete information stored in our files and paperwork. Thus, we are going to need you to please provide us with the complete card number, the expiration date, the CVV code, the name on the card as it appears exactly, and the billing zip code, in order to get the information on file in Versapay. When you have time, kindly call into our Billing Help Desk at the information provided below in my signature to provide us with this information. When calling in, please reference Ticket # 800878. Thank you! Regards, Marc Atkinson Billing Help Desk 866-226-1702 billing@thekey.com 8:00AM-5:00PM EST Monday-Friday 800878:611100 --0000000000000bb3b50618842bdd Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Cathy Gerth Clien