--0000000000009a50ec05f5c755ee Content-Type: multipart/alternative; boundary="0000000000009a50ea05f5c755ed" --0000000000009a50ea05f5c755ed Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you for the update, seeing our Montreal stats definitely encourages to get more caregivers to understand and use the app on a regular basis. Kind regards. Mina Levy *G=C3=A9rante du Personnel** Staffing Manager* Tel: 514.907.5065 | Fax: 514.221.4265 mina.levy@homecareassistance.com | Homecareassistancemontreal.ca On Tue, Feb 28, 2023 at 12:15=E2=80=AFPM Timothy Thomas wro= te: > Good morning On-Call Managers, > > I met with Chuck today to discuss our goal of hitting 90% compliance on > caregiver connect app adoption. We're making great progress but it has be= en > noted that our compliance is slightly lower on weekends. This can be due = to > a number of factors but we're relying on you to assist us with this > project. On the screenshots below, you will see that the first stats are > based on the date range of Feb 20th to 24th and the second screenshot is > for this past weekend the 25th and 26th. Each office sees between a 2% an= d > 4% drop on weekends. > > We know you're busy on the weekends but please do all you can to encourag= e > compliance and if certain caregivers are struggling, take note of their > names and communicate this to their local caregiver ambassador so they ca= n > follow up with additional training. - Thank you and let me know if you ha= ve > any questions. > [image: Screenshot 2023-02-28 at 11.28.31 AM.png] > [image: Screenshot 2023-02-28 at 11.27.25 AM.png] > On Tue, Feb 7, 2023 at 2:34=E2=80=AFPM Charles Terlesky cterlesky@homecareassistance.com> wrote: > >> Hi On-Call Specialists, >> >> I am Canada's Regional Caregiver Ambassador for those who haven't met me= . >> I just wanted to let you know about some issues we are having with the >> utilization of the caregiver app. The main goal is to have all of our >> caregivers using the caregiver app full-time, all the time. >> >> We are seeing more caregivers manually clocked in by "On-Call" and >> "Weekend" staff. *Please encourage every caregiver asking to get clocked >> in, to use the app first**.* The best way to approach this is to let the >> caregivers know that they must clock in on *their app first,* and you >> will adjust it on the back end. They can clock out from anywhere - they >> need to select an option for why they are clocking out late. >> >> If a caregiver is reporting an app issue, you can email *app-support@the= key.com >> . Please include the caregiver's name, time, dat= e >> and the issue. *I have also attached the caregiver app training slides >> to help you communicate. >> >> Please let me know if you need additional training to use the app, and I >> will arrange support for you. >> >> Thank you for your attention to this matter. Please let me know if you >> have any questions. >> >> Regards, >> Chuck >> >> -- >> Chuck Terlesk