Re: Caring.com- intakes?

Hi Angie,
As you know, my experience has been the same.
We need to have a group discussion with lead of the intake team, as well as
local discussions with those responsible for our regions to fine tune
expectations, geography of resources etc.
I think once that communication happens and expectations are aligned, this
will be a great opportunity to grow our business.
Thanks,
Jay

Jay Skypeck
*Regional Director Greater Boston*


*445 Washington StreetWellesley, MA 02482617.910.6922*
Jason.Skypeck@TheKey.com

TheKey.com <https://www.thekey.com/>
[image: TheKey] <https://homecareassistance.com/>


On Tue, Nov 29, 2022 at 9:37 PM Angie Markwell <angie.markwell@thekey.com>
wrote:

> Can everyone weigh in on what you are experiencing with The Caring.com
> platform. I need to figure out how much of an issue it is and ideally a
> solution for us. Thanks in advance.
>
> ---------- Forwarded message ---------
> From: Kim Kranwinkel <kimberly.kranwinkel@thekey.com>
> Date: Tue, Nov 29, 2022 at 2:36 PM
> Subject: Caring.com- intakes?
> To: Angie Markwell <angie.markwell@thekey.com>
>
>
> [image: image.png]
>
>
> Above is an example of the information that is being sent to us. The
> National Team is "booking" in-person intakes and the clients are upset when
> we are calling them to change or set-up a meeting. There isn't any
> collaboration with the local team and another full intake needs to be done
> after they speak to the client.
>
> The 2 families we have encountered the last 2 days, both thought they were
> done with all paperwork and ready to have a CG sent out.
>
> How can we better align the team with the local offices?or who do I need
> to contact about the process?
>
> Appreciate the help,
> Kim
>
>
> Kimberly Kranwinkel
> Regional Operations Director
> *Please note my email has changed:*
> kimberly.kranwinkel@TheKey.com <Kimberly.Kranwinkel@TheKey.com>
> (301) 767-6622
> TheKey.com <https://www.thekey.com/>
> [image: TheKey] <https://www.thekey.com/>
>
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