----==_mimepart_6643862f30486_2013fe7a86eda502927316d Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Thank you for your replies, Tim!=C2=A0 We will work to get these invo= ices updated to remove kms and taxes and make the requested update to the= summary that was provided. As billing is working on reviewing/finalizing= billing for all US and Canada locations, please allow until EOD tomorrow= for the 17 invoices to be adjusted and a revised summary completed. = Thanks,=C2=A0 Kristy Poyner = = On Tue, 14 May at 10:57 AM , Timothy Thomas wrote: 1. Correct, no KMs to be invoiced 2. Correct= , no taxes = 3. Correct = 4. Still waiting on a confirmation but the hope is yes.=C2=A0 = = = = On Tue, May 14, 2024 at 10:47=E2=80=AFAM wrot= e: = = = Hi @Cheryl Cartwright, = =C2=A0 = I saw your email this morning on the chain including the client, but it = doesn=E2=80=99t look like we received confirmation on the items I sent ye= sterday. Please confirm the below from my previous email so we can ensure= the invoices are updated correctly the first time. = =C2=A0 = =C2=A0 = = Region of waterloo should not be billed for kilometers under any circums= tances. Is this accurate? =C2=A0=C2=A0 = If accurate, please turn off kilometer billing for this client populati= on. = Region of waterloo should not be billed taxes under any circumstances. I= s this accurate? = If accurate, can you please add a tax-exempt tag to this client populat= ion so we can ensure clients are set up correctly in NetSuite during our = new client audit process going forward? =C2=A0 = The summary for April should include only the sum of all applicable clie= nt=E2=80=99s hours and billed amounts. Is this accurate? = Will the Region of Waterloo be able to utilize our VersaPay client porta= l in leu of a summary going forward as discussed on our 5/1 call? = = =C2=A0 = =C2=A0 = = Thank you, = Kristy Poyner = Billing Manager = Kristy.Poyner@thekey.com = = = = =C2=A0 = = From: kristy.poyner@thekey.com Sent: Monday, = May 13, 2024 9:59 AM To: 'Stephanie Fuston' = ; 'Cheryl Cartwright' Cc: 'Timon Page' ; 'Timothy Thomas' ; 'TheKey Billing' ; michelle.kenaga@thekey.com; 'Elizabeth Clark' Subject: RE: April Invoice = = =C2=A0 = Hi Cheryl and Team, = =C2=A0 = I have removed the customer from this email thread. To ensure billings u= nderstanding of the communications received in this email thread, please = confirm the below statements. Once the below is confirmed we will make th= e necessary billing updates for April Invoices. I am happy to set up a ca= ll for us to discuss at length if it=E2=80=99s helpful. = =C2=A0 = Friendly reminder, please ensure billing@thekey.com is included on all i= nquiries to billing for visibility and documentation purposes. = =C2=A0 = =C2=A0 = = Region of waterloo should not be billed for kilometers under any circums= tances. Is this accurate? =C2=A0=C2=A0 = If accurate, please turn off kilometer billing for this client populati= on. = Region