This is a multipart message in MIME format. ------=_NextPart_000_0798_01DB3686.A2BFFBD0 Content-Type: multipart/alternative; boundary="----=_NextPart_001_0799_01DB3686.A2BFFBD0" ------=_NextPart_001_0799_01DB3686.A2BFFBD0 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you, From: Timothy Thomas Sent: Thursday, November 14, 2024 11:10 AM To: eclark@thekey.com Cc: Laszlo Kovacs Subject: Re: FW: Canada AR Meeting 11/8/2024 Minutes Agreed. I just spoke to Timon. He will give them a deadline of next = Wednesday for payment. Keep you posted. On Thu, Nov 14, 2024 at 1:41â¯PM > wrote: Hey there- The balance for Tanzil is a bit out of control, if we donât get = this resolved in the next 7 days I suggest bring in an attny. Is there a = reason Timon should be letting it get this high or agreeable to anything = other than payment in full. if the client willingly disclosed = theyâre going on a vacation, which I assume is not free? From: Michelle Hudgins > Sent: Thursday, November 14, 2024 10:38 AM To: eclark@thekey.com Cc: William Schmiedeknecht >; Timon Page = >; Joey Taylor = >; Sharon Speirs = >; Timothy Thomas = >; Lito Delapena = >; Ilona = Ivey >; Laszlo = Kovacs > Subject: Re: Canada AR Meeting 11/8/2024 Minutes Good Afternoon Elizabeth, Timon is reaching out to Tanzil Ur Rehman Muahammad and Robert Gowans = today. He will let us know the progress by EOD today. Below I have listed the balance for both Tanzil and Robert. Tanzil balance- $23,374.14 Robert Gowans balance-$6,405.75 Best, Michelle Hudgins On Wed, Nov 13, 2024 at 4:32â¯PM > wrote: Hello Team- The clients below have a history of not paying/keeping up with their = balance, are aware of being behind, and going on vacations before paying = TheKey for services weâve already provided. I cannot rationalize = why weâre going to continue providing services to clients with = these patterns. I would propose we get them on autopay w/30-day terms, = or we start adding interest to their invoices when they become past due. = How have we progressed since last week and what are their balances? * Robert Gowans - Payments are declining weekly, client is not answering = calls or responding to emails. Local office has not had luck with the = customer either. Client pays but is never up to date. Local office has = threatened previously to end services and customer paid balance. Timon = Page to speak to the client. * Tanzil-Ur-Rehman Muahmmad - Client is only depositing so much money to = pay her balances, but is not depositing enough to keep up with her = balance. Client had just gone on vacation as per Timon Page, client is = expected to pay on Monday 11/11/2024. Timon Page to speak to the client = directly. Kind regards- Elizabeth Clark Director CI & Transformation Finance Onboarding & Experience Collections Billing