--00000000000092147105e77c72ef Content-Type: text/plain; charset="UTF-8" Cathy, thank you for the information, super helpful. Julie and I had plans to speak with one another today but were unable to due to the situation that you have handled so GREATLY! Julie did follow up with me via email and wanted to pass on the information below. Thank you for all that you do! "I will get back to you later.... Cathy Feniuk, our case manager, has been absolutely wonderful today!" I will ensure to communicate any updates. Have a wonderful evening! On Tue, Aug 30, 2022 at 2:47 PM Cathy Feniuk wrote: > Hi, > > Mr. Shueck's dtr, Julie, and myself have communicated by phone and email > since I began. > Concerned about rashes on her mom's body, she and I discussed ways that > she could get her mom in to see a doctor. I did arrange to visit Mrs. > Schuek on August 16th, and observed the rashes to be non-emergency. Jukie > and I discussed my findings and she has been attempting, without success, > to get her mom into a doctor or dermatologist since then. > I looked back on my emails as=d found that she had contacted me again on > August 24th, explaining the challenges she was having with getting mom into > a doctor. > Also in the email she asked that I contact her to discuss one of the > caregivers. > I called her today and apologized for my delay in response, and she did > not seen bothered about this. > Today her mother is reporting a worsening rash, and the caregiver has done > a google search and thinks it may be shingles. Without seeing pictures, and > unable to get out that way, I am unable to deternine if this is the case. > I then called the caregiver who is there today and also spoke with the > client. Given her symptoms, I have called 911 for the paramedics to come > out to assess her. Julie is aware of all of this and agreed with my plan. > Jukie and I also spoke of the caregiver that she had some concerns about, > and stressed that it is not urgent. I have assured her that I will be > following up on the issues today. > > During the conversations that I have had with Julie today, I am not clear > whe=y the score would have been as it was. Perhaps you will get some more > insight after speaking with her. > Our agency is providing above and beyond case management to the client, in > my opinion, and I am not sure what if any was being provided by Loving Home > Care. > > Thanks > > Cathy Feniuk, LPN > Case Manager, > Home Care Assistance > 1861 Marine Drive, > West Vancouver, BC V7V 1J7 > > T 778-279-3634 > E cathy.feniuk@homecareassistance.com > www.homecareassistancevancouver.ca > > > On Tue, Aug 30, 2022 at 12:26 PM Carolina Orosa wrote: > >> >> >> ---------- Forwarded message --------- >> From: Keri Thrush >> Date: Mon, Aug 29, 2022 at 10:20 AM >> Subject: Re: Detractor Alert: Joyce Schueck | 1000000000023408 >> To: >> Cc: Loving Home Care , Loving Home Care > aruffin@thekey.com>, Timothy Thomas , Angie Markwell > angie.markwell@thekey.com>, Carolina Oros