----==_mimepart_6660d44ec8c28_1d63f9a7713cc1059210057 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hey Tim and Joey, So from review with Cynthia on the payment applicati= on team we found the following clients including Yolande Abdo who were pr= eviously set up for Annual automatic payments within Converge. =C2=A0@Tim= othy Thomas=C2=A0 Would you be able to pull a bank deposit report for the= se transactions so we can see if they settled before refunding them all o= ut of converge? Lito Delapena Help Desk Manager Please not= e my email has changed: lito.delapena@thekey.com 619-722-8561 Ext. 1900= 13 TheKey.com =C2=A0 =E2=80=8B = = On Wed, 5 Jun at 12:16 PM , Nadim Abdo wrote: = Hi - Any update please?=C2=A0 = = This is what I see on my credit card statement (note it's in US dollars) = =E2=80=93 at this time I believe this in error on your part as we have no= t used any services in over a year. = = Kindly take care of this today, I will otherwise need to inform the credi= t card company by tomorrow morning to dispute the charge so they don't sa= y i waited too long (the charge hit my account on saturday). = = = = = Thanks for your attention to this.=C2=A0 = = = = = = = = = = From: Cathy Saari = Sent: Tuesday, June 4, 2024 7:50 AM = To: tt@thekey.com = Cc: djacobs@thekey.com ; joey.taylor@thekey.com ; lenadimonlysignsin@outlook.com = Subject: Re: Re: Unexpected charge? - [#821878] = =C2=A0 = = = = = Hi,,=C2=A0 = = = = We received your email and I will research and let you know what this ch= arge of $549.35 is for. = = = = = Thanks, Cathy=C2=A0 = = = = = = Billing Help Desk = billing@thekey.com = 1-866-226-1702 = 8:00AM-5:00PM EST Monday-Friday = = = = = = = = On Mon, 3 Jun at 4:58 PM = , Dominique Jacobs wrote: Hello Nadim, = = = I have forwarded=C2=A0your email to my manager and the Head of our Canad= ian Division. He has gotten the billing department involved=C2=A0and so t= hey should be getting back to us shortly. I have also copied billing on t= his email.=C2=A0 = = = = I am very sorry about this and thank you so much for your patience. = = = = Dominique=C2=A0 = = = = = = = = = = = Dominique Jacobs = = Gestionnaire des soins/Infirmi=C3=A8re auxiliaire = = Client Care Manager/Licensed Practical Nurse = = = = = Tel: 514.907.5065 |=C2=A0 Fax: 514.221.4265 = = djacobs@TheKey.com | TheKey.ca = = = = = = = = = = = = = On Mon, Jun 3, 2024 at 1:50=E2=80=AFPM Nadim Abdo wrote: = = = = = Adding Dominique. Thanks.=C2=A0 = = = = = = = From: Nadim Abdo = Sent: Sunday, June 2, 2024 15:59 = To: = adminmtl@thekey.com = Subject: Unexpected charge? =C2=A0 = = = Hello =E2=80=93=C2=A0 = = = = = I received a notice from my credit card that I was charged yesterday 6/1 = for $549.35 US=C2=A0 or ~ $750 canadian dollars. = = = = = I'm not sure what this is for =E2=80=93 I had service with you in Montrea= l for my mom Yolande Abdo (Hamate)=C2=A0 that was billed to this credit c= ard, but she passed away last year. = = = = = I know