--000000000000deca6306369c66ac Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Mansi, thank you On Mon, Jun 2, 2025 at 3:04=E2=80=AFPM Mansi Mehta wrot= e: > Hi Diane, > > Per Melissa, we would like to trail this training with the 23 > identified CSMs first. If we are able to see improvement in their > performance, we will extend the training to other team members. > > Separately, my team is working on the development of a new CSM > onboarding training plan. I will be sure to share more information in Jul= y! > > On Fri, May 30, 2025 at 2:04=E2=80=AFPM Diane Mockenhaupt > wrote: > >> Hi Mansi, >> >> All three of my CSMs are on this list - which is great! - I have a >> fourth,a new CSM, Venus Hurd-Johnson, can she also do this training? I= t >> may be very helpful for her and awkward if she is the only CSM not >> attending. >> >> On Fri, May 30, 2025 at 2:49=E2=80=AFPM Mansi Mehta = wrote: >> >>> Hi Sericca & team, >>> >>> Here >>> >>> is the list of the CSMs. Please refer to the CSMs that are highlighted. >>> >>> On Fri, May 30, 2025 at 12:38=E2=80=AFPM Sericca Latimer >>> wrote: >>> >>>> Hello Mansi, >>>> >>>> When can we expect the list of the 23 CSM's to be sent out, so we know >>>> if this includes any of our CSM's? >>>> >>>> All my Best, >>>> >>>> Sericca Latimer >>>> >>>> General Manager | TheKey >>>> >>>> Mobile: 509.666.5252 >>>> >>>> >>>> >>>> >>>> >>>> On Fri, May 30, 2025 at 12:35=E2=80=AFPM Mansi Mehta wrote: >>>> >>>>> Hello all, >>>>> >>>>> We're about to kick off a crucial training initiative for some of our >>>>> CSMs. The goal of this program is to significantly improve their >>>>> assessment-to-SOC (Start of Care) conversion rates. We're aiming for = an *80% >>>>> conversion rate for the participating CSMs by the end of week four* >>>>> of the training. >>>>> >>>>> Melissa has identified *23 CSMs* who will be taking part in this >>>>> focused training. >>>>> ------------------------------ >>>>> Talking Track for Your CSMs >>>>> >>>>> Next week, please connect with your respective CSMs to discuss the >>>>> upcoming training and set clear expectations. Here's a suggested talk= ing >>>>> track you can use: >>>>> >>>>> You've been identified to partake in a mandatory four-week training >>>>> bootcamp designed to help improve your assessment-to-SOC conversion r= ate. >>>>> This is a fantastic opportunity to strengthen your skill set and buil= d new >>>>> ones. >>>>> >>>>> Calendar invites will be sent out next week by Mansi Mehta, and the >>>>> training will officially begin the *week of June 9th*. Training >>>>> sessions will be recorded, and attendance will be monitored to ensure >>>>> everyone gets the most out of the program. >>>>> >>>>> Training will be held every *Wednesday at 8:00 AM PST / 10:00 AM CST >>>>> / 11:00 AM EST*. >>>>> >>>>> Attached below is a snapshot of the training objectives. Each week, >>>>> the CSMs will leave with action items, whether it's an exercise guide= they >>