--bcaec5430acc7b4b3b05370f428e Content-Type: multipart/alternative; boundary=bcaec5430acc7b4b3805370f428c --bcaec5430acc7b4b3805370f428c Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Thanks for joining today and for great discussions. Today our topics were - Handling situations where a client communicates a strong preference for race. How to handle it with the clients and how to handle it with y= our office staff. - Partnering with Hospice and requests for us to perform functions that may be more medically orientated. What we should and should not do. - How do offices measure conversion rates by team member for intake to assessment and assessment to client - Exempt vs nonexempt ees and paying for on call - Caregiver on-call - Overtime rate has to include bonus as calculation Attached you will find Teds DOL document. Our next call will be on august 4th. Announcements: > *CONFERENCE* > > > *To Pose or Not To Pose* > At each Home Care Assistance Conference we provide a photo directory of > all attendees with the conference packet. We are currently working on the > photo directory for the 2016 Conference in Denver. Please choose from the > following options for all registered attendees of this year's Conference. > > > - If you attended the Conference in 2015 we will use the same photo > that was published in the 2015 photo directory. Those that want a diff= erent > photo used can send the file to Russell > no later than *Friday,* *July 15th*. > - If you did not attend the Conference in 2015 please submit a photo > (head shot) of yourself to Russell no > later than *Friday,* *July 15th*. > > > *BOOK-IT* > We have great news, attendance for the conference is at an all time high > and we are going to have a blast while learning so very much! > Now that you have registered be sure to reserve your room at the hotel. > There are only so many rooms set aside for group and if they are not > reserved they will be opened back up to the public and the price goes up > ($199 for us, $279 for the public). Reserve your room today before it's > too late! > > *Caregiver Of The Year* > Thank you to all of you who submitted nominees for Caregiver Of The Year. > We are in the process of narrowing the list down and selecting our winner > who will be flown to Denver to accept their award! > > > *Employee/Client Care* > > *July Strategy Call* > In recent months we have focused on the intake call and assessment and no= w > we are going to take it to the next level be discussing Start Of Care. > Leading this month's call will be Michele Boehmer! Michele is going to > explore the critical points in delivering outstanding service and the HCA > tools and resources available to support your efforts. > Michele has recruited four talented and seasoned Care Managers from some of our top offices to join the webinar > > To register for our upcoming webinar, *Providing Exceptional Care > Management*, which will be held on Friday, July 15th, 2016 a