--0000000000001b127705f9b5ebf6 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I will, I=E2=80=99ll follow up with you all shortly. Thanks Dom On Wed, Apr 19, 2023 at 4:50 PM Timothy Thomas wrote: > Dom, could you please give him a call as the invoice is accurate. > > On Wed, Apr 19, 2023 at 2:04=E2=80=AFPM Home Care Assistance > wrote: > >> He does and has been all the other the Holidays as far as I know. I have >> not heard of him questioning it before. >> >> >> On Apr 19, 2023, at 3:00 PM, Timothy Thomas wrote: >> >> =EF=BB=BF >> Dom is he aware he's charged at double time? >> >> ---------- Forwarded message --------- >> From: Ali Malik >> Date: Wed, Apr 19, 2023 at 1:19=E2=80=AFPM >> Subject: Re: Billing Errors - Invoice No. 48032 >> To: domaine@domainebuilder.com >> Cc: sumira.suthesan@thekey.com , Tim Thomas = > tthomas@thekey.com>, Home Care Assistance ( >> adminmtl@homecareassistance.com) , >> Vincenzo Nesparoli , Timothy Thomas > tt@thekey.com> >> >> >> Hey Mr.Favretto, >> >> I'm going to have Vincent look into this for you. >> >> He will review and get back to you as soon as possible. >> >> Warm regards, >> >> On Wed, Apr 19, 2023 at 1:10=E2=80=AFPM domaine@domainebuilder.com > domaine@domainebuilder.com> wrote: >> >>> *RE: Billing Errors* >>> >>> * Yolanda Favretto =E2=80=93 Invoice No. 48302* >>> >>> >>> >>> Mr. Malik, >>> >>> >>> >>> I would like to bring to your attention several billing errors on >>> Invoice No. 48032 (attached). >>> >>> >>> >>> 1. The 1.5X Holiday Rate is shown as $44.73 but should be $50.33 >>> ($33.55/hr regular rate x 1.5). >>> >>> >>> >>> 1. Although it is indicated that a 1.5X Holiday Rate is applied, we >>> have been billed double the regular hourly rate. >>> >>> >>> >>> Ex: 04/10/23 08:00 a.m. =E2=80=93 07:00 p.m., Josephine, Reg. = 11 hrs >>> >>> >>> >>> Should be: 11 hrs x $50.33 (1.5X Holiday Rate) =3D $553.63 >>> >>> >>> >>> We were billed $738.05. >>> >>> >>> >>> $738.05 =C3=B7 11 hours =3D $67.10/hr >>> >>> >>> >>> $67.10/hr is double the regular hourly rate of $33.55. >>> >>> >>> >>> 1. As per Dominique=E2=80=99s e-mail, below, an adjustment was made = for the >>> portion of the holiday rate that was not charged on Invoice 47929 >>> (attached). However, the amount billed for the =E2=80=9CCorrection = for Easter >>> Monday holiday surcharge invoiced last week=E2=80=9D was also charge= d at double the >>> regular hourly rate. >>> >>> >>> >>> I look forward to receiving a revised invoice with these errors >>> corrected. >>> >>> >>> >>> Regards, >>> >>> >>> >>> Dario Favretto >>> >>> >>> >>> >>> >>> >>> >>> *From:* Dominique Jacobs >>> *Date:* April 18, 2023 at 1:54:22 PM EDT >>> *Subject:* *Billing error* >>> >>> =EF=BB=BF >>> >>> Good afternoon, >>> >>> >>> >>> The billing department has asked me to notify you that the entire >>> holiday rate was not charged on the previous bill. It will be charged o= n >>> the upcoming one with a note "miscellaneous charge collect